Mary June Aissa De Roxas-Cudiamat

• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Maintained friendly and professional customer interactions.
• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
• Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
• Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
• Increased customer satisfaction with personalized banking solutions, tailoring services to meet individual financial goals.

• Achieved individual and branch targets on consistent basis.
• Connected with account representatives to promote bank products.
• Implemented cross-selling techniques throughout the branch, encouraging customers to explore additional products for an increase in overall sales figures.
• Developed customized presentations for prospective clients, showcasing products and services tailored to their unique needs.
• Participated in regional sales meetings sharing best practices with other branches enabling exchange of ideas for collective growth.
• Built and deepened long-term relationships with customers.
• Increased branch sales revenue by implementing targeted marketing strategies and cultivating strong customer relationships.

responsible for daily operations in accordance with policy and procedure.

executes timely service to customers

assist the Branch Head to achieve the Branch target

Contributes Business Growth by on boarding New clients and ensuring customer satisfaction to bank products.

Frontline of the bank for the delivery of outstanding customer service thru over the counter transactions

• Assisted with preparation of monthly financial statements and reports to inform management.
• Processed daily financial transactions in support of finance team objectives.
• Input financial data and produced reports using [Software].
• Maintained confidentiality of sensitive financial information, safeguarding both company data and client privacy.
• Supported the finance team by processing invoices and expense claims promptly and accurately.