LARRY BRIONES
Quezon City
Work Preference
Summary
Medical virtual assistant with expertise in AthenaOne EHR and high-performance patient support. Improved patient intake efficiency by 30% through strategic scheduling and calendar management. Known for coordinating tasks, solving problems, and ensuring seamless clinic operations.
Overview
13
13
years of professional experience
Work History
Medical Virtual Assistant
Wellness and Balance LLC
Chesapeake VA
06.2026 - Current
- Worked as a medical virtual assistant and patient care coordinator using AthenaOne Health, Elation EHR, and the Weave communication platform.
- Coordinated appointment scheduling, rescheduling, patient intake, and new-patient screening for psychiatric and weight-management patients to enhance patient flow and care delivery.
- Managed psychiatric prescription processes under physician supervision under physician guidance for controlled and non-controlled medications, including Adderall, Vyvanse, and Focalin.
- Facilitated prior authorization requests through CoverMyMeds.
- Assisted provider/clinic owner with medical assistant tasks, including copay collection, prescription coordination, chart notes, prior authorizations, and additional support to streamline operations.
- Performed billing procedures using AthenaOne Health and Elation EHR systems, including copay collection, superbills, and follow-ups on outstanding balances to ensure accurate financial records.
- Communicated with pharmacies regarding prescription updates, refill requests, and medication concerns.
- Worked with insurance providers including Anthem Blue Cross Blue Shield, Aetna, Medicaid, and Tricare.
Medical Virtual Assistant LLC
Integral Health and Wellness
Virginia Beach VA
08.2025 - 03.2026
- Experienced Medical Virtual Assistant and Patient Care Coordinator using AthenaOne Health, Elation EHR, and Weave communication platform.
- Coordinated appointment scheduling, rescheduling, patient intake, and new-patient screening for psychiatric and weight-management patients, ensuring smooth client flow.
- Assisted with psychiatric prescription coordination for controlled and non-controlled medications, including Adderall, Vyvanse, and Focalin, under physician guidance.
- Collaborated with pharmacies to manage prescription updates, refill requests, and medication-related concerns, improving patient medication adherence.
- Facilitated billing processes, including copay collection, superbills, and outstanding balance follow-ups using AthenaOne Health and Elation EHR systems, enhancing revenue cycle management.
- Facilitated Prior Authorization requests using CoverMyMeds software.
- Work closely with the clinic owner as her personal medical assistant to manage billing, prescriptions, chart notes, prior authorizations, and other ad hoc tasks.
Executive Consultant
Marcus&Associates LLC
09.2022 - 02.2026
- Oversaw Philippine site operations and coordinated with India-based team members to enhance workflow efficiency and support project goals.
- Proven experience handling lead searches and establishing long-lasting business relationships with Biotech Pharma Companies ( using tools like Apollo, SQL, email, and phone calls)
- Highly skilled in identifying, recruiting, and closing seasoned industry leaders and fast-track rising stars within their specialties, from Early Research to Commercialization, to fill key positions with the narrowest requirements.
- Researched leads and scheduled appointments with C-level leaders, including Directors and CEOs in the life sciences industry, to facilitate potential partnerships.
- Transcribed job order intake calls with clients and C-level leaders for recruitment projects, identifying the right candidate and researching specific positions and company websites.
- Scheduled introductory meetings with stakeholders to explore potential collaborations.
- Managed multi-line phone systems and provided exceptional customer service as a front desk officer, handling incoming calls efficiently.
- Performed data entry and updated the company's business tracker with client details from 2000 to the present.
- Ensured CRM (V-Tiger tools) details were always up to date.
Manager
ALORICA PHILIPPINES
Magallanes Makati City
11.2021 - 09.2022
- Collaborated weekly with clients, the operations team, and the Quality team to develop extraordinary customer service
- Planned and executed coaching compliance for 20-30 agents
- Managed daily contact center operations for Alorica Philippines teams.
- Supervised agent schedules, attendance, and workforce coverage.
- Managed up to 30 agents on my team
- Edited employee information system to ensure accurate bi-weekly salary processing.
- Participated in weekly client meetings to discuss project updates and requirements.
- Facilitated discussions to develop and improve job aids for team use.
- Coached agents on customer service and process adherence.
- Handled customer escalations and complex service issues.
- Monitored call quality and compliance standards.
- Coordinated with client partners on service requirements.
- Reviewed team reports and operational performance trends.
- Led process updates to streamline workflows and enhance team productivity.
- Monitored staff performance and addressed issues.
- Trained employees for additional positions to maintain role coverage.
- Completed thorough opening, closing, and shift-change duties to maintain daily operational standards.
- Coached and mentored team members to elevate job performance and service quality.
- Enforced customer service standards and resolved customer issues to maintain service quality.
- Developed and implemented strategies that enhanced customer satisfaction and fostered loyalty.
- Held regular staff meetings to discuss progress and identify areas for improvement.
File Manager / Paralegal
DEEP BLUE CONVERYANCING
Australia
05.2021 - 12.2021
- Collaborated with sales, operations, and legal teams to enhance customer service and sales outcomes by addressing technical issues, billing inquiries, and sales concerns through service upgrades, upselling, and cross-selling.
- Managed conveyancing files through contract, settlement, and post-settlement stages.
- Coordinated property documents with clients, solicitors, lenders, and settlement agents to ensure smooth transaction processes.
- Assisted clients with thorough contract review and interpretation to ensure clarity and compliance.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Calculated total property values to facilitate accurate financial assessments for transactions.
- Coordinated and participated in client meetings, fostering effective communication and understanding of legal processes.
- Processed and organized legal documents, ensuring timely, accurate submissions.
- Communicated with banks to track loan status and secure approvals for property transactions.
- Managed PEXA document processing to streamline property purchases and ensure compliance with legal requirements.
- Managed the team and trained new hires to ensure they stayed up to date and well informed.
- Prepared correspondence for property transfers, settlements, and title updates.
- Resolved file issues by liaising with brokers, agents, and legal teams.
- Reviewed file records for accuracy, compliance, and missing conveyancing paperwork.
Technical Support, Trainer Apprentice
VXI GLOBAL INC (AT&T- ISM PLATINUM BILLING)
03.2020 - 05.2021
- Collaborated with operations sales team to enhance customer service by resolving technical issues and addressing billing and sales concerns, leading to improved customer satisfaction and increased service upgrades.
- Trained AT&T billing representatives on ISM Platinum billing procedures.
- Coached agents on billing systems and customer inquiries, ensuring they were well-informed on policy updates to enhance service delivery.
- Facilitated new hire onboarding for AT&T support workflows.
- Monitored call handling for service accuracy and compliance.
- Developed and implemented coaching compliance strategies to ensure adherence to company policies and improve training effectiveness.
- Led a team to ensure effective communication and collaboration and trained staff to keep everyone updated and informed.
- Developed classroom materials for VXI Global Inc. training sessions.
- Resolved issues raised by participants during the training session promptly.
Manager/ Trainer / Quality Coach
Alorica (Amazon)
Makati City
09.2016 - 03.2020
- Leadership & Team Management: Successfully managed a team of up to 30 customer service agents, ensuring high levels of engagement, accountability, and performance.
- Planned and executed coaching programs that improved compliance and enhanced team skills, and contributed to overall performance.
- Collaborated with Operations and Quality teams to develop and implement customer service standards that elevated service delivery.
- Training & Onboarding: Conducted training sessions to inform team members of best practices, processes, and product knowledge.Edited employee information systems (EIS) to ensure accurate bi-weekly salary processing for team members.
- Client Relations: Actively participated in weekly client meetings to discuss performance metrics, address concerns, and reinforce customer service quality.
- Knowledge Sharing: Led discussions on job aids to facilitate knowledge transfer and equipped team members with the tools they need to succeed.
- Fostered a culture of continuous improvement by encouraging feedback and adapting coaching strategies based on performance insights.
Production operator
Canon Business Philippines Inc.
01.2016 - 08.2016
- Collaborated with operations team to achieve target production numbers on schedule
- Loaded raw materials into machines for continuous production flow.
- Operated Canon Business Philippines production equipment following safety procedures.
- Modified machine settings to align with specific product specifications and workflow requirements for product specifications and workflow needs. test
- Conducted quality checks on circuit boards to confirm readiness for production part circuit board to ensure readiness before entering conveyor
- Inspected printed outputs for defects, ensuring compliance with quality standards
- Checking the serial numbers of inks per packing per destination, ensuring the serial numbers and codes are aligned based on the destinations of the printers
- Tested light bulbs and printer parts, such as the power button and indicator lights, before using or attaching them to the part circuit board.
SUPPORT / PRODUCTION OPERATOR
EPSON - Precission Philippines Inc.
01.2014 - 01.2016
- Preparation of parts and pallets before the production operations start
- Operated production equipment following Epson Precision Philippines's standard operating procedures.
- Adjusted machine settings to support stable production output.
- Collaborated with team members to improve production line efficiency and productivity.
- Inspected finished goods for defects before packaging or shipping to customers.
- Quality-checked the circuit board as the final touch before entering the conveyor
- Checking parts of the printer assembled from the production line, making sure that the final touches were made before packing
- Checking the serial numbers of inks per packing per destination, ensuring the serial numbers and codes are aligned based on the destinations of the printers
- Assisted engineers in preparing parts for daily operations of the circuit board.
- Prepared materials and supplies for smooth production flow.
- Coordinated with the warehouse to communicate daily parts needs, ensuring smooth workflow
- Trained new operators on process steps and safety protocols.
- Collaborated with operations team to execute target numbers on schedule
Education
High School Diploma -
Pedro T Mendiola Senior Memorial HighSchool
San Jose Occidental Mindoro03-2013
Some College (No Degree) - Bachelor of Science in Secondary Education
City University of Pasay
Pasay City, UniversitySkills
- Athena One EHR
- Elation EHR
- Prior authorization
- Prescription coordination
- Patient intake
- Appointment scheduling
- Billing support
- Front desk operations
- Data confidentiality
- Time management
- Task prioritization
- Problem resolution
- Team coordination
- Team collaboration
- Problem-solving
- Attention to detail
- Customer service
- Calendar management
- Meeting scheduling
Timeline
Medical Virtual Assistant
Wellness and Balance LLC
06.2026 - Current
Medical Virtual Assistant LLC
Integral Health and Wellness
08.2025 - 03.2026
Executive Consultant
Marcus&Associates LLC
09.2022 - 02.2026
Manager
ALORICA PHILIPPINES
11.2021 - 09.2022
File Manager / Paralegal
DEEP BLUE CONVERYANCING
05.2021 - 12.2021
Technical Support, Trainer Apprentice
VXI GLOBAL INC (AT&T- ISM PLATINUM BILLING)
03.2020 - 05.2021
Manager/ Trainer / Quality Coach
Alorica (Amazon)
09.2016 - 03.2020
Production operator
Canon Business Philippines Inc.
01.2016 - 08.2016
SUPPORT / PRODUCTION OPERATOR
EPSON - Precission Philippines Inc.
01.2014 - 01.2016
High School Diploma -
Pedro T Mendiola Senior Memorial HighSchool
Some College (No Degree) - Bachelor of Science in Secondary Education
City University of Pasay