KEANU BALAGTAS
Medical Virtual Assistant
Talomo
Summary
Dynamic Medical Virtual Assistant with proven expertise at MediDesk in enhancing client experiences through effective communication and problem-solving. Skilled in insurance procedures and HIPAA compliance, I streamline workflows and maintain professionalism, ensuring confidentiality and accuracy in patient information management. Committed to delivering exceptional support and fostering positive client relationships.
Highly skilled virtual professional with solid foundation in administrative support and digital communication. Adept at managing schedules, handling correspondence, and coordinating projects to drive efficiency and outcomes. Strong focus on collaboration and adaptability, ensuring seamless team dynamics and responsiveness to evolving needs. Demonstrates excellence in multitasking, problem-solving, and utilizing technology to optimize workflow.
Overview
9
9
years of professional experience
Work History
Medical Virtual Assistant
MediDesk - Orthopedic Surgeon
10.2024 - Current
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Conferred with customers by telephone, chat or email to provide information.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Upheld the highest standard of confidentiality when handling sensitive information related to clients'' personal or business affairs.
- Obtained and logged accurate patient insurance and demographic information for use by insurance providers and medical personnel.
- Enhanced efficiency in processing prior authorization requests by streamlining documentation procedures.
Medical Technologist
Department of Health
07.2017 - 10.2024
- Followed laboratory protocols for specimen processing, analysis, and results reporting.
- Identified patient and labeled specimens with correct information to protect patient from adverse errors.
- Analyzed laboratory findings to check accuracy of results.
- Operated, calibrated, and maintained sophisticated instruments and equipment to facilitate quality laboratory and patient care operations.
- Contributed to the overall success of the laboratory by maintaining a positive attitude and demonstrating strong teamwork skills in daily interactions with peers.
English Teacher
51talk
07.2016 - 06.2017
- Increased student motivation by providing timely feedback and recognizing individual achievements.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Enhanced student comprehension by incorporating visual aids and hands-on activities in lessons.
Education
Bachelor of Science - Medical Laboratory Science
University of Immaculate Conception
Davao City, Province Of Davao Del Sur, Philippines 04.2001 -
Skills
Data entry
Calendar management
Problem-solving
Task prioritization
Insurance procedures
Effective communication skills
Workflow management
Professionalism and ethics
Knowledgeable in OpenPracticeSolutions EHR, Practice Fusion EHR, Phoenix Ortho EMR
Records maintenance
HIPAA compliance
Medical terminology
Timeline
Medical Virtual Assistant
MediDesk - Orthopedic Surgeon
10.2024 - Current
Medical Technologist
Department of Health
07.2017 - 10.2024
English Teacher
51talk
07.2016 - 06.2017
Bachelor of Science - Medical Laboratory Science
University of Immaculate Conception
04.2001 -
Similar Profiles
Arisbeth Barboza PérezArisbeth Barboza Pérez
Medical Assistant at Orthopedic SurgeonMedical Assistant at Orthopedic Surgeon
Dr SACHIN KUMAWATDr SACHIN KUMAWAT
Consultant at Orthopedic SurgeonConsultant at Orthopedic Surgeon
Demi RiosDemi Rios
Receptionist at Orthopedic SurgeonReceptionist at Orthopedic Surgeon
Apriel Joy A. SefuentesApriel Joy A. Sefuentes
Healthcare Executive at FGC PlusHealthcare Executive at FGC Plus
Via Rachel ManlangitVia Rachel Manlangit
Medical Virtual Assistant at Colorado Sleep InstituteMedical Virtual Assistant at Colorado Sleep Institute