Kirl lester Marquez
Bank Officer
Iloilo City,ILI
Summary
A dedicated banking and customer service professional with over 10 years of experience in providing customer service and financial services to clients
Overview
16
16
years of professional experience
Work History
Branch Service Head
China Bank Savings Inc.
12.2024 - 01.2025
- Handled customers' complaints and questions with utmost professionalism to restore satisfaction and maintain loyalty to branch.
- Delivered quality service with remarkable efficiency by skillfully overseeing daily branch operations.
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Managed branch vault and cash supply to keep appropriate level of currency on hand.
Service Officer
Rizal Commercial Banking Corporation
03.2021 - 05.2024
- Company Overview: Available upon request
- Supports the Service Manager in managing the branch operations with particular focus on vault/ATM cash level, vault operations and teller functions;
- Performs new accounts related functions;
- Ensures bank compliance to all regulatory and internal policies and procedures
- Analyzes and executes service tasks geared towards increasing deposits, fees and revenues from bank products, Cross Selling referrals and other business initiatives;
- Monitors operating expenses, CIV levels, and ensures within allowed limit
- Responsible for managing the risk area with the goal of eliminating errors/lapses/irregularities that could result to reputational, monetary and other risks or possible financial losses;
- Responsible for the attainment of satisfactory audit rating for the Business Center
- Supports the Service Manager (SM) in achieving the Business Center service standards by providing excellent service, fast turnaround time and error free processing for total client satisfaction;
- Attends and resolves in a quick and efficient manner customer queries and complaints including the resolution of complex complaints that cannot be resolved while clients wait
- Leads by example and behaves as a role model to subordinates;
- Coaches and mentors Service Associates to ensure that Business Center Associates are trained properly in accordance to expectations of the Management
- Available upon request
Reserve Officer
Rizal Commercial Banking Corporation
06.2018 - 02.2021
- Company Overview: Available upon request
- Available upon request
Customer Service Associate
Rizal Commercial Banking Corporation
06.2013 - 05.2018
- Company Overview: Available upon request
- Acted primarily as a competent reliever to the Business Operations Head, Service Operations Officer, Customer Service Officer and other Branch Service positions during exigencies and assumed the roles of Customer Service Specialist CSS-New (Accounts and CSS Tellers) in their absence
- Reconciled and catered to all ATM transactions
- Opened working terminal, checked the conditions of the machines, verified the date and initial of staff who previously closed the machine and read the machine totals to ensure that no authorized transactions were validated
- Performed processing of over-the-counter transactions and applicable requirements; off-window tasks; end-of-day balancing
- Prepared Transaction Summary
- Performed administrative task as assigned
- Available upon request
Customer Service Specialist
Opportunity Kauswagan Bank
04.2011 - 05.2013
- Company Overview: Available upon request
- Available upon request
ATM Reconciliation Analyst
Opportunity Kauswagan Bank
06.2009 - 03.2011
- Company Overview: Available upon request
- Available upon request
Customer Service Assistant
Opportunity Kauswagan Bank
11.2008 - 05.2009
- Company Overview: Available upon request
- Available upon request
Education
Bachelor of Science - Customs Administration
04.2007
Skills
- Communication Skills
- Basic Accounting
- Customer Service
- Management
- Banking policies and procedures
- Attention to detail
- MS Office Skills
Languages
English
Filipino
Personal Information
Title: Bank Officer
Timeline
Branch Service Head - China Bank Savings Inc.
12.2024 - 01.2025
Service Officer - Rizal Commercial Banking Corporation
03.2021 - 05.2024
Reserve Officer - Rizal Commercial Banking Corporation
06.2018 - 02.2021
Customer Service Associate - Rizal Commercial Banking Corporation
06.2013 - 05.2018
Customer Service Specialist - Opportunity Kauswagan Bank
04.2011 - 05.2013
ATM Reconciliation Analyst - Opportunity Kauswagan Bank
06.2009 - 03.2011
Customer Service Assistant - Opportunity Kauswagan Bank
11.2008 - 05.2009
John B. Lacson Maritime University - Bachelor of Science, Customs Administration
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