Jenny Santos
Balagtas, Province Of Bulacan
Summary
Organized Branch Service Leader equipped with operations management skills and strong banking experience. Manages currency, teller schedules and customer interactions effectively with proven strategies. Advanced knowledge of security procedures and transaction monitoring requirements.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
Work History
Branch Service Head
China Bank Savings Inc.
07.2017 - 06.2020
- Assisted in onboarding new employees, providing training, guidance, and support throughout their tenure at the branch.
- Enhanced customer satisfaction by effectively addressing and resolving service concerns in a timely manner.
- Led a team of tellers in achieving branch goals, motivating them through coaching and feedback sessions.
- Developed strong relationships with both personal and business clients, acting as their primary point of contact for all banking needs.
- Conducted regular performance evaluations for team members, identifying opportunities for professional growth and development.
- Worked closely with management to develop strategies for improving overall branch performance and customer experience.
- Maintained high levels of customer loyalty with personalized attention and tailored financial solutions.
Branch Operations Officer
Rural Bank Of Plaridel Inc.
07.2014 - 07.2017
Sales Finance Coordinator
Motor Image Manila Inc.
02.2014 - 05.2014
Bank Teller
Cooperative Rural Bank Of Bulacan Inc.
11.2007 - 05.2013
Loan Document Processor
Cooperative Rural Bank Of Bulacan Inc.
11.2007 - 05.2013
Project Officer
Cooperative Rural Bank Of Bulacan Inc.
11.2007 - 05.2013
Education
Bachelor of Science - Mathematics Major in Computer Science
Bulacan State University
Malolos, Province Of Bulacan, Philippines 06.2004 - 05.2005
Skills
Branch operations
undefinedTimeline
Branch Service Head
China Bank Savings Inc.
07.2017 - 06.2020
Branch Operations Officer
Rural Bank Of Plaridel Inc.
07.2014 - 07.2017
Sales Finance Coordinator
Motor Image Manila Inc.
02.2014 - 05.2014
Bank Teller
Cooperative Rural Bank Of Bulacan Inc.
11.2007 - 05.2013
Loan Document Processor
Cooperative Rural Bank Of Bulacan Inc.
11.2007 - 05.2013
Project Officer
Cooperative Rural Bank Of Bulacan Inc.
11.2007 - 05.2013
Bachelor of Science - Mathematics Major in Computer Science
Bulacan State University
06.2004 - 05.2005
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