CHERYL T. DIZON
General Santos City
Summary
Results-driven Customer Service and Banking Professional with expertise in communication, task prioritization, and commitment to quality service and client satisfaction. Demonstrated strong work ethic and adaptability while mastering new skills and tackling challenges independently.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
Work History
Branch Service Head
Philippine Business Bank
General Santos City
07.2025 - Current
- Verify client signatures on loan documents and monitor bill purchases. Supervised end-to-endbranchoperations and day-to-day processing of all transactions, leading tellers and customer service staff to ensure accurate, timely service to clients. Served as Branch Controller and Compliance Coordinator, prepared and submitted accounting, AML and regulatory reports while enforcing strict adherence to BSP, AML and internal bank policies. Managed cash-in-vault, ATM cash, and accountable forms as co-custodian; performed daily cash proofing against GL, reconciled ledgers, and monitored branch cash limits and fund transfers. Strengthened internal controls and branch security by enforcing dual-control vault procedures, conducting regular inventory of accountable forms/FFE, performing transaction call-backs and overseeing alarm system testing. Authorized and reviewed key customer transactions, resolving escalated issues. Monitored audit exceptions and compliance gaps, prepared monthly compliance reports, coordinated with Internal Audit/Compliance/BSP, and facilitated closure of long-standing issues and findings.
- Oversaw daily operations of branch service teams to ensure efficient workflow.
- Ensured compliance with banking regulations and internal policies.
- Trained and developed staff on customer service best practices.
Branch Service and Control Officer
Philippine Business Bank
Digos City
06.2024 - 07.2025
- Supervised branch operations, ensuring compliance with bank policies and regulatory requirements to mitigate risks.
- Monitors adherence to know your customer, anti money laundering regulations, and security measures.
- Assisted Branch Head in achieving profitability and operational efficiency targets through effective operational support.
- Managed secure storage of cash and accountable forms at branch location.
- Ensured consistent achievement of monthly car loan quotas, contributing to overall branch performance.
Branch Service Officer
BDO Network Bank
Sarangi
04.2022 - 05.2024
- Oversees dailyoperations of teetering, cashiering, and ATM services, ensuring efficient and compliant service delivery.
- Supervised cash and marketing operations to maintain service quality, accuracy, and efficient customer handling.
- Manages cash servicing, transfers, accuracy, and cash flow requirements.
- Ensured secure, continuous ATM availability for customers while managing accounting responsibilities for branches lacking Accounting Assistants.
- Ensures compliance with bank policies, internal controls, and regulatory requirements. Manages personnel needs, fostering professional growth and a positive work environment.
- Assists the Branch Head in marketing bank products and services.
- Supports branch financial targets. Acts as alternate Marketing Assistant.
Regional Business Center Control Officer
China Bank Savings
General Santos City
10.2016 - 12.2019
- Evaluates and approves loan applications in accordance with the prescribed authority limit.
- Reviewed and verified client documents to assess financial capacity for loan qualification.
- Managed the accounting for the Lending Business Center, ensuring compliance with accounting standards, company policies, and regulatory requirements.
- Processed vendor payables for timely payments, supervised teller and loan processor, and managed day-to-day customer service operations while maintaining accurate records.
- Responded to customer service issues promptly to ensure satisfaction and resolution.
- Act as Alternate Service Head.
Branch Cashier
Rizal Microbank(Thrift bank of RCBC)
General Santos Cit.
12.2013 - 10.2016
- Ensure that Cash in Vault balance is adequate to meet the service requirements of the branch. Ensure that CIV is kept at a minimum level but not beyond the CIV limit.
- Handle cash transfer to and from the vault and cash transfer to and from depository banks. Regularly monitors and executes review and verification of daily transactions and reports of Tellers, and CSA Loans according to bank policies and specified authority limits for strict implementation of controls.
- Oversaw vault operations and transaction management to ensure security and accuracy.
- Verified and monitored client collateral, ensuring accuracy, completeness, and adherence to company policies.
- Managed Loan Credit files and loan collateral documents.
- Verifies completeness of Client Loan documents prior to Loan disbursement.
- Extends assistance to clients and takes action in resolving client's issues and concerns.
- Supervise and assist the CSA-Teller and CSA Loans.
- Responsible of Branch opening Activities and executes closing of branch office. Prepare and sign checks for payment to utility providers. Prepare and sign checks for encashment from depository bank for CIV purposes.
- Receive and records PDCs issued by the borrower. Deposit all PDCs due for the day. Extend assistance to Loans Account Specialist Supervise day-to day operations in customer service.
- Maintain accurate records and documents all customer service.
New Accounts/Teller/Loan Processor
Rizal Microbank(Thrift Bank of RCBC)
Koronadal
08.2010 - 12.2013
- Extends assistance to clients and takes action in resolving client's issues and concerns. Encode client information, update client records. Processes account opening and promotes the Bank's products and services to existing and potential clients.
- Facilitates opening of new deposit accounts, such as regular savings, contractual savings and mywallet.
- Receives/processes payments and acknowledge receipts of duly accomplished transactions such as: Cash deposits, Over the counter loan payments, Appraisal payment, Inter branch deposit transactions
- Encodes customer’s transactions (deposits and withdrawals) for daily records and updates savings passbook with every deposit/withdrawal.
- Maintains adequate cash inbox to service clients on daily cash disbursement Performs cash count by end of day to determine cash ending balance.
- turnover loan disbursements records. Checks/counts encashment and pay-out money for deposit/withdrawal transactions;
- Process and Prepare loan Disbursement Prepare Insurance remittance report and Loan Daily, Weekly and Monthly reports.
Education
Bachelor of Science - Banking And Fianance
HolyCross of Davao College
Davao City, Philippines 06.2005 - 03.2009
Skills
- Cash management Loan processing
- Customer service Internal controls
- Branch operations Problem solving
- Team leadership Decision making
- Effective communicatio Conflict resolution
- Analytical thinking Branch security
- Staff management Workforce management
- Risk assessment
References
- Roselyn Roa Asilum, East West Bank-Branch Service Head,Mobile 0950-335-8978
- Babylyn Cuebilla, China Bank Savings- Control Head, Mobile 0917-8099-104
- Kristine Gabucan, Philippine Crop Insurance-Teller, Mobile 0917-1526-112
Timeline
Branch Service Head
Philippine Business Bank
07.2025 - Current
Branch Service and Control Officer
Philippine Business Bank
06.2024 - 07.2025
Branch Service Officer
BDO Network Bank
04.2022 - 05.2024
Regional Business Center Control Officer
China Bank Savings
10.2016 - 12.2019
Branch Cashier
Rizal Microbank(Thrift bank of RCBC)
12.2013 - 10.2016
New Accounts/Teller/Loan Processor
Rizal Microbank(Thrift Bank of RCBC)
08.2010 - 12.2013
Bachelor of Science - Banking And Fianance
HolyCross of Davao College
06.2005 - 03.2009