Kimberly Pincaro
Makati City
Summary
Dynamic professional with a proven track record, excelling in customer engagement and resolving high-stress situations with professionalism. Skilled in team management and fostering brand awareness, I've significantly enhanced customer satisfaction and loyalty through empathetic service and effective conflict resolution. Expert in product knowledge, I build meaningful relationships, driving collaborative success.
Overview
2
2
years of professional experience
Work History
Claims Support Ambassador (Airbnb Claims)
Intouch Cx
02.2023 - 01.2025
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Assisted team with operational policies and procedures to drive services.
- Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
Customer Service Representative
Sutherland Philippines
08.2022 - 02.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor Of Science In Agri-Business - Agriculture
Polangui Community College
Polangui, Albay05.2022
Skills
- Customer engagement
- Team management
- Product knowledge
- Brand awareness
Accomplishments
NC II Holder (TESDA)
Contact Training Services
Timeline
Claims Support Ambassador (Airbnb Claims)
Intouch Cx
02.2023 - 01.2025
Customer Service Representative
Sutherland Philippines
08.2022 - 02.2023
Bachelor Of Science In Agri-Business - Agriculture
Polangui Community College
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