Karla Estacio
Rizal
Overview
11
11
years of professional experience
Work History
Legal Virtual Assistant
Virtual Staff LLC
Woodland Hills, CA
02.2021 - Current
- Draft, format, and proofread correspondence and basic legal documents, ensuring accuracy and consistency
- Communicate with clients through emails and phone calls, gathering necessary documents and information to begin building a case
- Maintain the client database and soft copies of client files, handling data in accordance with privacy and confidentiality laws and regulations
- Assist with the administration and management of workflow.
Customer Service Specialist
Accenture
10.2017 - 04.2022
- Handled customer inquiries, resolve disputes, inform customers of available products and services via emails and phone calls
- Contributed to team effort by accomplishing related results as needed
- Developed and maintained customer relationships
Senior High School Teacher
APEC Schools
06.2016 - 03.2017
- Prepared lesson plans in the assigned content area to teach required learning objectives
- Supervised students and addressed behavior issues inside the classroom and at other times, such as lunch period
- Communicated with students and parents about student progress
Customer Service Specialist
Concentrix
05.2014 - 06.2016
- Assisted customers regarding their medical benefits, medical claims and clinical appeals through phone calls
- Reviewed medical claims and clinical appeals
- Responded promptly and professionally to incoming customer inquiries by telephone, or by email
Education
Bachelor in Secondary Education - English
Don Mariano Marcos Memorial State University
03.2014
High School Graduate - undefined
Santo Tomas National High School
03.2010
Elementary School Graduate - undefined
Cupang Elementary School
03.2006
Skills
- Language Proficiency: English, Filipino, Iloco
- Project Management (Salesforce, SAP CRM, Mondaycom, Canva, Calendly)
- Data Entry and Documentation (Adobe PDF, Dropbox, Microsoft Office, Google Suite)
- Communication Tools (Zoom, Slack, WhatsApp, Phone, Email)
- Creative Thinking
- Classroom Management
- Leadership
Timeline
Legal Virtual Assistant
Virtual Staff LLC
02.2021 - Current
Customer Service Specialist
Accenture
10.2017 - 04.2022
Senior High School Teacher
APEC Schools
06.2016 - 03.2017
Customer Service Specialist
Concentrix
05.2014 - 06.2016
High School Graduate - undefined
Santo Tomas National High School
Elementary School Graduate - undefined
Cupang Elementary School
Bachelor in Secondary Education - English
Don Mariano Marcos Memorial State University
References
Jerry, Hoffer, Attorney at Law, P.C., jerryhofferattorney@gmail.com, 423-614-7555
Awards
Passed the Licensure Exam for Professional Teachers (Philippines) September 2014, Monthly Top Performing Customer Service Specialist, Monthly VA Top Performer