Hi, I’m
ZENNIE JOY CAUSING
Virtual Assistant
General Santos City
Summary
Organized virtual assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management, and customer service skills. Offering 5 years of experience providing quality administrative support to clients.
With my experience and knowledge in information technology, customer service, technical support, and teaching, I am confident that I am capable of being part of your workforce. My psychological test confirms my above average potentials. I can cope with pressure in new tasks and orientations and can adjust to any group. As a hard working individual with a conforming attitude, I can be an asset to your company.
Overview
15
years of professional experience
3
Certifications
Work History
Six Eleven Global Services
Virtual Assistant
06.2023 - 08.2025
Job overview
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Built and maintained excellent customer relationships through timely response to enquiries and going above and beyond to accommodate unusual requests.
- Manage and respond to emails, enquiries, and follow-ups in a timely and professional manner
- Schedule and confirm appointments with clients
- Maintain and update the booking system and customer database
- Create quotes, invoices, and reports
One Tango Digital
Production Team Lead
07.2022 - 05.2023
Darasamuth Phuket School
ICT Teacher
06.2017 - 03.2022
Iloilo Science and Technology University – Dumangas Campus
IT Instructor
12.2013 - 09.2016
Sutherland Global Services Phils., Inc.
Technical Support Representative
07.2012 - 03.2013
SPI-Global CRM, Inc. (formerly E-PLDT Ventus)
Advanced Customer Service Representative
07.2010 - 11.2011
Education
Iloilo Science and Technology UniversityLapaz, Iloilo City
Master of Science from Computer Science
10.2013
University Overview
18 units earned
Western Visayas College of Science and Technology (WVCST)Lapaz, Iloilo City
Bachelor of Science from Information Technology
03.2010
University Overview
Graduate
Western Visayas College of Science and Technology (WVCST)Lapaz, Iloilo City
1-Year PC Operation (Ladderized Curriculum) from Information Technology
03.2006
University Overview
Graduate
General Santos City High School
High School
01.2004
Philippine Science High School – Southern Mindanao CampusMintal, Davao City
High School
01.2003
General Santos City SPED Integrated School (GSC SPED-IS)
Elementary School
01.2000
Skills
Proficient in Windows operating systems, ServiceM8, ClickUp, Zoho, Asana and Google Workspace
Skilled in Email and Calendar Management, Administrative, Customer and Technical Support, Data Entry and Microsoft Office applications
Certified in Computer Hardware Servicing
Leadership Skills: Student Leader (2006-2010), Student Republic Adviser (2014-2016)
Proficient in written and spoken English, understands and speaks Hiligaynon, Cebuano and Filipino language
Certification
Computer Hardware Servicing (National Certificate II)
Honors and Awards
May and July 2011 Top Agent for Dish Network, First Lone Passer (Region 11), Acceleration Learning Program for Elementary Schools (ALPES), 1998, Division and Regional Winner, Math Quiz Bee (1998), Isulan, Sultan Kudarat, Valedictorian, GSC SPED-IS Batch 2000, Champion, I.T. Quiz (1st Computer Society Day ’09, Western Visayas College of Science and Technology)
Affiliations
- Year Representative (2006-2007), WVCST Computer Society
- Secretary (2008), WVCST Computer Society
- Vice-President (2009), WVCST Computer Society
- Board of Director (2009), Philippine Society of Information Technology Students - Western Visayas
- Member, Board of Advisers (2014-2016), Iloilo Science and Technology University- Dumangas Campus Student Republic
Trainings and Seminars
- Resource Speaker, Student Leadership Intensive Training, ISAT-U (Dumangas Campus), September 2015
- Coach, Academic Contest 2014-2015, ISAT-U Foundation Week, September 2015
- Resource Speaker, Strategic Planning Workshop, Student Republic ISAT-U (Dumangas Campus), June 2015
- Resource Speaker, Seminar-Workshop on Career Preparedness 2014-2015, ISAT-U (Dumangas Campus)
- Completed Information Storage and Management Training by EMC² Academic Alliance, April 2015
- Participant, Research Colloquium, WVCST-School of Graduate Studies, February 2014
- Completed Dish Network’s New Hire TECH Training, October 2010
- Completed AT&T U-verse Product Specifics Training Program, September 2012
- Completed 283 hours of On-the-Job Training at the WVCST Computer Department
- Participant, Philippine Youth Congress in Information Technology (Y4IT 2007), University of the Philippines (Diliman Campus), Diliman, Quezon City
- Participant, Philippine Society of Information Technology Students Convention 2009 (Bacolod Business Inn, Bacolod City)
- Participant, Philippine Society of Information Technology Students Convention 2010 (Capiz Gym, Roxas City)
Timeline
Virtual Assistant
Six Eleven Global Services
06.2023 - 08.2025
Production Team Lead
One Tango Digital
07.2022 - 05.2023
ICT Teacher
Darasamuth Phuket School
06.2017 - 03.2022
IT Instructor
Iloilo Science and Technology University – Dumangas Campus
12.2013 - 09.2016
Technical Support Representative
Sutherland Global Services Phils., Inc.
07.2012 - 03.2013
Advanced Customer Service Representative
SPI-Global CRM, Inc. (formerly E-PLDT Ventus)
07.2010 - 11.2011
Western Visayas College of Science and Technology (WVCST)
Bachelor of Science from Information Technology
Western Visayas College of Science and Technology (WVCST)
1-Year PC Operation (Ladderized Curriculum) from Information Technology
General Santos City High School
High School
Philippine Science High School – Southern Mindanao Campus
High School
General Santos City SPED Integrated School (GSC SPED-IS)
Elementary School
Iloilo Science and Technology University
Master of Science from Computer Science