ANNE JUNETTE BALAONG PAPANGO

• Monitored emails, organized inbox, and prioritized messages for supervisor.
• Answered and screened calls to provide information, schedule appointments and take detailed messages.
• Facilitated smooth operations with proficient data entry and document management for various projects.
• Maintained a well-organized database system for improved information accessibility in daily operations.
• Completed business correspondence, transcription, and data entry.
• Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
• Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.
• Conferred with customers by telephone, chat or email to provide information.
• Managed CRM input, exports and clean up.

Campaigns handled under VCG., Inc:

• Position: VP of Vendor Relations (JackTags, Los Angeles California)
• Duration: October 2024 - December 2024
• Position: Appointment Setter (Insight Inhealth, Baltimore, Maryland)
• Duration: October 2024 - December 2024
• Position: Appointment Setter (44North Deg, Ontario, Canada)
• Duration: Sept 2024 - October 2024
• Position: Inside Sales Agent (EGEN Media, Chicago, Illinois)
• Duration: July 2024 - Sept 2024
• Position: Lead Generation Specialist (New Media Retailer, New York, USA)
• Duration: June 2024 - October 2024
• Position: Learning Support Specialist (Bonjour Tutors, Ontario, Canada)
• Duration: February 2024 - June 2024
• Position: Inside Sales Agent (The Lawrence Group, Keller-Williams Success Realty, Florida, USA)
• Duration: December 2023 - May 2024
• Position: Inside Sales Agent (Sanmore Investments Texas, USA)
• Duration: May 2023 - December 2023
• Position: Sales and Technical Support Team Lead (ThirdEye Gen, Inc., Princeton, New Jersey)
• Duration: October 2022 - May 2023
• Position: Appointment Setter (Icicle Technologies, British Columbia, Canada)
• Duration: September 2022- October 2022
• Position: Sales Development Representative (Boxie24, Victoria, Australia)
• Duration: June 2022 - September 2022

• Contributed to better decision-making among executives by providing accurate sales forecasts based on historical data from the CRM platform.
• Implemented proactive measures for maintaining data quality, by conducting regular audits and implementing data validation rules for CRM entries.
• Delivered comprehensive training programs to staff members on effective usage of the CRM system.
• Enhanced customer satisfaction by streamlining CRM processes and implementing user-friendly tools.

• Built and managed accurate sales pipeline to maintain high volume of activity.
• Used data analytics to identify and track sales trends and develop actionable insights.
• Established relationships with prospects and customers to promote product understanding and drive sales growth.

• Crafted persuasive sales pitches to communicate value of company products and services.
• Increased sales leads by implementing targeted outreach strategies and personalized followups.
• Achieved and exceeded monthly and annual sales targets.
• Streamlined lead management process by utilizing CRM software to track interactions and maintain organized customer information.

• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Maintained daily report documents, memos and invoices.
• Scheduled appointments and conducted follow-up calls to clients.
• Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
• Provided clerical support to company employees by copying, faxing, and filing documents.

• Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
• Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.

• Extracted information from database to compile reports for audit process.
• Prepared source data for computer entry by compiling and sorting information.
• Reduced errors in encoded data by conducting thorough quality checks on completed work.