Karen Pequiera

• Generated leads for off-market properties through SMS and email campaigns
• Maintained organized records of all leads generated, ensuring accurate tracking for follow-up communication.

Analyzes sales and service phone transactions conducted by consultants across multiple car dealerships

• Trained and mentored employees to maximize team performance and productivity.
• Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
• Analyzed metrics and performance and reported findings to management.

• Equipped staff with knowledge and skills to reach company targets, coaching and mentoring new joiners and under performing employees in best operational practices.

• Contributed to departmental meetings by providing insights on recurring issues or areas needing improvement based on escalation case experiences.
• Developed expertise in specific scenarios, becoming a go-to resource for colleagues seeking guidance on challenging cases.

• Handled high-volume telephone calls to take orders and address and resolve customer queries.
• Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.

• Enhanced student communication skills and comprehension by incorporating visual aids and hands-on activities in lessons.