Kareen Juvenyl Radam
General Trias, Province Of Cavite
Summary
Skilled Collection Officer with expertise in collections and success in improving accounts receivable functions and performance. Successful in applying recovery strategies and negotiating with account holders to cut outstanding debts and aged accounts. Excited to bring talent to team offering opportunities for growth and advancement.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Collection Associate
East West Bank
06.2018 - 10.2024
- Educated debtors on available resources and options for resolving financial issues, fostering positive relationships with clients.
- Assisted in the development of customized payment plans tailored to individual debtor circumstances, promoting successful repayment.
- Evaluated debtor financial situations through careful analysis of credit reports, enabling targeted collection strategies.
- Enhanced client satisfaction by maintaining a professional and empathetic approach during interactions.
Customer Care Representative
Manulife (Staff Alliance Agency)
03.2017 - 08.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
Customer Service Representative
EGS, Expert Global Solutions
09.2015 - 10.2016
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Telemarketer
Metrobank Card (Staff Alliance Agency)
01.2013 - 02.2015
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Utilized sales techniques to build customer interest and close sales.
Education
Bachelor of Arts - Psychology
University Of Caloocan City
Caloocan City, Metro Manila, Philippines04.2012
Skills
- Strong negotiation skills and resolution
- Debt recovery expertise
- Empathy and tactfulness
- Customer service
- Teamwork and collaboration
- Updating customer accounts
- Multitasking Abilities
- Excellent communication
Certification
*Certification of Recognition achieving 140.39% overall KPI's for Collection Associate (Star Awardee 2023)
*Celebrating Excellence
Commendation from Client, assisting her repayment program. Client express her gratitude as she facing financial and medical condition.
Timeline
Collection Associate
East West Bank
06.2018 - 10.2024
Customer Care Representative
Manulife (Staff Alliance Agency)
03.2017 - 08.2017
Customer Service Representative
EGS, Expert Global Solutions
09.2015 - 10.2016
Telemarketer
Metrobank Card (Staff Alliance Agency)
01.2013 - 02.2015
Bachelor of Arts - Psychology
University Of Caloocan City
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