Jose Mari Caparas
Cavite/ General Trias
Summary
Dynamic professional with extensive experience in customer service and collections, notably with SM Development Corporation. Excelled in client relations and negotiation, significantly improving customer satisfaction and payment processing efficiency. Demonstrates exceptional communication and organizational skills, adept at problem-solving and building strong relationships.
Overview
4
4
years of professional experience
Work History
Collection Associate
SM Development Corporation
08.2023 - Current
• Inbound call providing a summary of billing statement for Credit card client
• Assisting on different inquiries with clients account
• Filling and assistance with suspected fraud transaction
• Outbound call reminder for clients amount payable
• Payment Processing
Customer Service Representative/ Collent Agent
IQor Philippines
06.2022 - 06.2023
• Inbound call providing a summary of billing statement for Credit card client
• Assisting on different inquiries with clients account
• Filling and assistance with suspected fraud transaction
• Outbound call reminder for clients amount payable
• Payment Processing
Customer Service Representative
Conduent Philippines
07.2021 - 01.2022
• Provider line services
• Assisting with members medical eligibility
Customer Service Representative/ Document Planner
San Miguel Integrated Logostic Services Inc.
10.2020 - 06.2021
• Tracking for all deliveries of San Miguel Item
• Making calls to ensure the delivery
• Consolidating daily reports
• Using SAP for printing,analyzing and importing information for
delivery documents
Education
Bachelors Of Science In Tourism Management - Tourism And Travel Management
STI College
Rosario, Cavite09.2020
Skills
- Strong negotiation skills
- Client Relations
- Collections best practices
- Organization skills
- Customer Service
- Problem-solving abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Effective Communication
- Adaptability and Flexibility
- Relationship Building
Timeline
Collection Associate
SM Development Corporation
08.2023 - Current
Customer Service Representative/ Collent Agent
IQor Philippines
06.2022 - 06.2023
Customer Service Representative
Conduent Philippines
07.2021 - 01.2022
Customer Service Representative/ Document Planner
San Miguel Integrated Logostic Services Inc.
10.2020 - 06.2021
Bachelors Of Science In Tourism Management - Tourism And Travel Management
STI College
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