JUVILYN BACALLA
Davao City
Summary
To have a challenging growth-oriented position in a progressive institution where I could contribute to their success not only by my skills but also through my innovative ideas and desire to achieve excellence in whatever I do.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
- Tutored sophomore students and completed the number of hours in student teaching at Maa National High School
Customer Service Representative
VXI Global Holdings Inc.
06.2018 - 06.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Customer Service Representative
Alorica Teleservices
07.2016 - 10.2017
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Market Research Interviewer
SSI Philippines
09.2015 - 06.2016
- Maintained confidentiality of customer information and company procedures.
- Conducted consumer surveys and analyzed purchasing trends.
- Followed established guidelines and recommendations from supervisors to complete quality interviews.
- Maintained customer engagement by completing short surveys with minimal complexity.
Education
Bachelor of Science -
UNIVERSITY OF MINDANAO (UM), Matina Campus
DAVAO CITY04.2013
High School Diploma -
DANIEL R. AGUINALDO NATIONAL HIGHSCHOOL (DRANHS)
DAVAO CITY07.2007
Skills
- Computer Literate(Word, PDF, Excel, etc)
- Problem-Solving
- Flexible and Adaptable
- Can do Multitasking
- Can Work Calm Under Pressure
- Active Listening
- Good team player commitment to work
Positionappliedfor
Customer Service Representative
References
- Donerick Codilan, UMBN Personnel Supervisor, ALORICA TELESERVICES Inc., 09193092559
- Junrey Cubero, Supervisor, SSIPhilippines Inc., 09479324589
- Karen Panayaman, Director, VXI Global Holdings Inc., 09469940557
Timeline
Customer Service Representative
VXI Global Holdings Inc.
06.2018 - 06.2024
Customer Service Representative
Alorica Teleservices
07.2016 - 10.2017
Market Research Interviewer
SSI Philippines
09.2015 - 06.2016
Bachelor of Science -
UNIVERSITY OF MINDANAO (UM), Matina Campus
High School Diploma -
DANIEL R. AGUINALDO NATIONAL HIGHSCHOOL (DRANHS)
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