Randolph Buma Lebga
Taguig city
Work Preference
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Freelance/Online sales and Trading
10.2023 - Current
Bilingual French Sales Agent
TELUS International Philippines
02.2023 - 10.2023
- Sales of Internet, Apple I Phones with plans, security(CCTV) Cameras
- Inbound and outbound in a bilingual setting for French and English customers
- Advertise and educate customers on promotions, deals and market offers.
French Global Consultant
Danby Appliances
07.2022 - 12.2022
- Troubleshooting home appliances-Fridges, freezers, microwaves
- Outbound and inbound calls from Canadian /US customers
- Chat and email support
- Third party communications(Liaisons) and escalations to level 1 support
French Accounts Receivable Consultant
Capgemini/Aecom
05.2020 - 10.2021
- Wire Initiation in bank portal recording in Oracle
- Reconcile payment and bank discrepancies
- Interact with internal and external customers to resolve payment discrepancies.
- Reconciliation of accounts payable transactions.
- Investigate and resolve problems associated with processing invoices, expense reports and submit progress and other reports
- Respond to internal and external customers on accounts payable inquiries
- Review all wire payments in the bank portal before sending for final approval/release
French Bilingual IT Tech Support/CSR
Convergys /Concentrix
07.2018 - 04.2020
- Inbound/outbound calls
- Troubleshooting Point of sales/Cash Register
- Translation of business Documents from French To English and vice versa
- Follow up on customer inquiries not immediately resolved
- Transfer customer calls to appropriate staff
- Chat and Email Support
- Customer friendly communications
- Effecting dispatches for engineers to stores for technical repairs
- Great partnering with third party service providers
French Bilingual Customer Associate-Accounts Receivable
ACCENTURE- PHILLIPINES
05.2017 - 09.2017
- Monitoring Balances
- Collecting Data For Credit Management
- Process payments of deposits
- Invoice Processing.
- Email Support
- Resolves invalid or unauthorized deductions by following deduction procedures
- Summarized receivables by maintaining invoice accounts
- Resolving Tax Discrepancies
Field Enumerator
Nascent Solutions
01.2015 - 01.2016
- Worked with a team and specified in doing classroom observation.
- Conducted surveys with primary school children to help them understand the mastery of English and French.
- Provided assistance to the schools in forms of chairs, food, books for the pupils.
- Encouraged children and teachers to use the library often and supplied text books and other learning materials like charts, and learning aids.
- Participated in talk show events with members of the administration.
- NGO
Financial Manager
PHARMARCY LA REFERENCE
01.2014 - 01.2015
- Recording all financial transactions both
- Justify all financial operations.
- Account reconciliations.
- Create relationships with insurance companies.
- Preparation of annual income and tax declaration.
Customer Service Representatives
National Financial Credit
01.2013 - 01.2014
- Assists customers in creating bank accounts.
- Process cheques and recover loans.
- Outbound and inbound calls.
- Creating and maintaining positive relationships with customers.
Sales Representative
APTAR PLASTICS
Stratford
01.2012 - 01.2013
- Creating marketing campaigns.
- Contributing to the marketing plan.
- Planning and project managing.
- Evaluating the effectiveness of all marketing activities.
Education
International Health and Safety Practical Application Certificate -
RCI International
Doha, QatarMaster of Science Technology Management -
University of Bridgeport
Connecticut, USABachelor of Laws (LLB) -
University of Buea
Buea, CameroonSkills
- Excellent leadership skills
- Ability to work effectively in a team
- Ability to work independently
- Target oriented
- Able to manage priorities and tasks
- Critical thinking
- Organusational and people skills
- Computer literate
- Excellent verbal communication
- Organizational skills
- Interpersonal skills
- Problem solving abilities
- Computer literate
- Microsoft Word
- Excel
- Power Point
- Data Entry skills
- General math skills
- Possess a valid driver’s license
- SAP Savvy
- Oracle
- Salesforce
- Business communication efficiency
Languages
fluent in both written and spoken, fluent in both written and spoken
Hobbies and Interests
- Organizing and playing at soccer tournaments.
- Reading business journals and Technology updates.
- Watching movies.
- Listening to music.
References
Available upon request
Languages
English, French
First Language
Timeline
Freelance/Online sales and Trading
10.2023 - Current
Bilingual French Sales Agent
TELUS International Philippines
02.2023 - 10.2023
French Global Consultant
Danby Appliances
07.2022 - 12.2022
French Accounts Receivable Consultant
Capgemini/Aecom
05.2020 - 10.2021
French Bilingual IT Tech Support/CSR
Convergys /Concentrix
07.2018 - 04.2020
French Bilingual Customer Associate-Accounts Receivable
ACCENTURE- PHILLIPINES
05.2017 - 09.2017
Field Enumerator
Nascent Solutions
01.2015 - 01.2016
Financial Manager
PHARMARCY LA REFERENCE
01.2014 - 01.2015
Customer Service Representatives
National Financial Credit
01.2013 - 01.2014
Sales Representative
APTAR PLASTICS
01.2012 - 01.2013
International Health and Safety Practical Application Certificate -
RCI International
Master of Science Technology Management -
University of Bridgeport
Bachelor of Laws (LLB) -
University of Buea