Elma Villa Oloresisimo
110A Felix Manalo Street Cubao, Quezon City
Summary
To be a part of a company where there is a continuing search for knowledge that will be put into actual practice and fully utilized for mutual benefit that would eventually result in the company's growth and success as well as to achieve personal achievement. To acquire better opportunities for future endeavors related to my career.
A highly experienced professional with core competencies in Sales and Customer Service. Demonstrated expertise in business development, performing well under work pressure. Strong communication and interpersonal skills. Computer literate, skilled in MS Word, Excel, Access, PowerPoint. Motivated and confident marketing skills and an ability to work independently. Resourceful and able to work under pressure in a multicultural environment, extremely organized with an eye for detail.
Overview
22
22
years of professional experience
Work History
Telus International Philippines
04.2023 - Current
- Company Overview: Pure Fiber Customer Service Tier 2
- BPO Experiences
International Telco Account
Concentrix
11.2021 - 03.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Samsung Tech Tier 2
24/7 Intouch Philippines
11.2020 - 03.2021
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
International Telco Account / Tech Tier 2
AFNI Philippines
03.2020 - 10.2020
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Financial Account
Quantrics
01.2020 - 03.2020
- Analyzed financial data to identify trends and provided actionable insights for management, leading to improved business performance.
- Increased financial accuracy by streamlining the accounts receivable and payable processes.
- Contacted customers to immediately find resolutions for escalated issues.
International Telco Account
Alorica
12.2017 - 12.2019
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Worked well in a team setting, providing support and guidance.
Sales Executive / Manager on floor
Jumbo Electronics
09.2009 - 08.2017
- Company Overview: DU Emirates Integrated Telecommunication Company
- DU Emirates Integrated Telecommunication Company
Sales promoter
Axiom telecom
06.2009 - 09.2009
- Provided coupons, product samples and informational brochures to customers.
- Boosted sales performance through effective communication of promotional offers and persuasive selling techniques.
- Requested contact information from potential customers to provide additional information.
- Engaged consumers in stores, on sidewalks and at outdoor events to encourage product sampling.
MMDA Foreman
Metro Manila Development Authority
01.2007 - 05.2009
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Maintained a safe working environment through adherence to safety protocols and regular site inspections.
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Checked equipment to determine if maintenance was required.
- Addressed issues proactively, resolving problems quickly to minimize delays in project timelines.
- Inspected completed work to verify quality standards and compliance with criteria.
- Conducted thorough quality control checks to ensure high standards of workmanship across all projects.
Shift Manager
McDonald's
07.2003 - 05.2005
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Education
Bachelor of Science - Criminology
Philippine College of Criminology
01.2007
Vocational Course - Live in Caregiver
VGB Centre for training and Development Corporation
12.2005
Secondary - undefined
New Era University
01.1996
Primary - undefined
Cubao Elementary School
01.1992
Skills
- Computer Literate
- Word
- Powerpoint
- Excel
- Microsoft Word
Languages
English
Tagalog
slight Arabic
Timeline
Telus International Philippines
04.2023 - Current
International Telco Account
Concentrix
11.2021 - 03.2023
Samsung Tech Tier 2
24/7 Intouch Philippines
11.2020 - 03.2021
International Telco Account / Tech Tier 2
AFNI Philippines
03.2020 - 10.2020
Financial Account
Quantrics
01.2020 - 03.2020
International Telco Account
Alorica
12.2017 - 12.2019
Sales Executive / Manager on floor
Jumbo Electronics
09.2009 - 08.2017
Sales promoter
Axiom telecom
06.2009 - 09.2009
MMDA Foreman
Metro Manila Development Authority
01.2007 - 05.2009
Shift Manager
McDonald's
07.2003 - 05.2005
Vocational Course - Live in Caregiver
VGB Centre for training and Development Corporation
Secondary - undefined
New Era University
Primary - undefined
Cubao Elementary School
Bachelor of Science - Criminology
Philippine College of Criminology
References
Personal references are available upon request.
Section name
- Age: 46
- Height: 5'3
- Passport Number: P8415244A
- Religion: Christian
- ID Type: Passport
- ID Number: P8415244A
- Date of Birth: 1979-07-29
- Nationality: Filipino
- Marital Status: Married
Passport Expiration Date
2028-08-17
Training
- Apple training (As an Apple Master)
- Special needs training
- Du Ways Retail Customer Service
- Small, medium and large enterprise account
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