Google Workspace (Google Sheets, Google Docs)
Julita Caresosa
Customer Service Representative
Cagayan de Oro City
Summary
Skilled professional with an extensive background in customer service. Calm and poised in the most pressure-driven situations. Pursuing an Customer Service position where excellent response and writing skills will help improve a company's success.
Overview
6
6
years of professional experience
1
1
Language
4
4
years of post-secondary education
Work History
Chat Support Representative/ Store Manager (Part-Time)
JULIEYAH SOUVENIR SHOP (ONLINE SHOP)
10.2023 - 02.2024
- Developed exemplary writing skills through continued correspondence with upwards of 20 customers per day.
- Retained detailed records of all chat support interactions, ensuring optimal documentation for quality assurance purposes.
- Promoted upselling opportunities where appropriate while remaining focused on delivering exceptional service within each interaction.
- Achieved high levels of customer satisfaction by consistently meeting or exceeding response time targets.
- Monitored customer conversations and provided timely, knowledgeable assistance.
Assistant Media Buyer (VA)
DOTZERO PTE. LTD.
07.2021 - 10.2023
- Optimized campaign performance by regularly reviewing analytics reports and adjusting targeting parameters accordingly.
- Monitored campaign performance closely, making adjustments as needed to optimize results.
- Collaborated with creative team to develop compelling ad concepts tailored to specific audiences.
- Streamlined media buying process, resulting in increased efficiency and cost savings for the department. Increased sales by 10%.
- Conducted market research to uncover winning products.
Technical and Billing Support
TELEPERFORMANCE PHILIPPINES
03.2019 - 06.2021
- Provided excellent customer service by addressing inquiries related to billing matters promptly and accurately.
- Responded to more than 30 customer concerns and questions on daily basis.
- Improved team performance by sharing technical knowledge and best practices during training sessions.
- By continuously updating personal knowledge of industry trends, provided relevant solutions tailored to clients'' needs.
- Enhanced customer satisfaction by efficiently resolving technical issues and addressing inquiries.
Customer Service Representative
CONCENTRIX PHILIPPINES
09.2017 - 03.2019
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted more than 20 customers with product and services related concerns.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Bachelor of Science - Business Administration
Bukidnon State University
Malaybalay, Province Of Bukidnon, Philippines 06.2013 - 03.2017
Skills
Telephone Etiquette
undefinedSoftware
Microsoft Office (Excel, Documents and Outlook)
Timeline
Chat Support Representative/ Store Manager (Part-Time)
JULIEYAH SOUVENIR SHOP (ONLINE SHOP)
10.2023 - 02.2024
Assistant Media Buyer (VA)
DOTZERO PTE. LTD.
07.2021 - 10.2023
Technical and Billing Support
TELEPERFORMANCE PHILIPPINES
03.2019 - 06.2021
Customer Service Representative
CONCENTRIX PHILIPPINES
09.2017 - 03.2019
Bachelor of Science - Business Administration
Bukidnon State University
06.2013 - 03.2017
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