Summary
Overview
Work History
Education
Skills
Training And Seminar
Personal Information
Certification
Timeline
Generic
Karla Jean Agbayani

Karla Jean Agbayani

CUSTOMER ASSOCIATE
Cagayan de Oro City

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience
1
1
Certification
3
3
Languages

Work History

Customer Associate

LBC EXPRESS INC.
07.2021 - 02.2025
  • Managed high call volumes effectively, addressing inquiries promptly and reducing wait times.
  • Provided management with daily log report on calls, complaints, resolutions, order statuses, and escalations.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Balancing workload efficiently by prioritizing tasks based on urgency or importance.
  • Participating actively in team meetings sharing insights that contribute to continuous improvement efforts.

Sales Associate

HOME CREDIT PHILIPPINES Inc.
09.2017 - 04.2018
  • Built relationships with customers to encourage repeat business.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.

Education

Bachelor of Science - Business Administration Major in Marketing Management

CAPITOL UNIVERSITY
Cagayan de Oro City, Misamis Oriental
04.2001 - 01.2021

High School Diploma -

LUMBIA NATIONAL HIGH SCHOOL
Lumbia, Cagayan de Oro City
04.2001 -

No Degree -

LUMBIA CENTRAL SCHOOL
Lumbia, Cagayan de Oro City
04.2001 -

Skills

  • Customer engagement
  • Financial transactions management
  • Compilation of daily reports
  • Tracking outstanding posts
  • Routine inventory tracking
  • Objective-oriented
  • Adept at handling complaint resolution
  • Collaborative teamwork
  • Effective multitasking
  • Client relationship management

Training And Seminar

AMLA AND MTPP (Anti-Money Laundering and Counter-Terrorist Financing and Money Laundering and Terrorist Prevention Program)

Personal Information

  • Age: 31
  • Height: 5'2"
  • Weight: 70 kilograms
  • Citizenship: Filipino
  • Date of Birth: 08/24/93
  • Marital Status: Single
  • Religion: Roman Catholic
  • Place of Birth: Lumbia, Cagayan de Oro City

Certification

Anti-Money Laundering and Counter-Terrorist (AML/CTF Training and Money Laundering and Terrorist Prevention Program (MTPP)

Timeline

Customer Associate

LBC EXPRESS INC.
07.2021 - 02.2025

Sales Associate

HOME CREDIT PHILIPPINES Inc.
09.2017 - 04.2018

Bachelor of Science - Business Administration Major in Marketing Management

CAPITOL UNIVERSITY
04.2001 - 01.2021

High School Diploma -

LUMBIA NATIONAL HIGH SCHOOL
04.2001 -

No Degree -

LUMBIA CENTRAL SCHOOL
04.2001 -

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Karla Jean AgbayaniCUSTOMER ASSOCIATE