Julie Ann Bartolata
Pililla
Summary
Dynamic educator with a proven track record at San Ildefonso College, excelling in curriculum development and student mentorship. Adept at fostering team collaboration and implementing effective behavior management strategies, I am committed to creating supportive learning environments that empower students and new teachers alike. Passionate about driving positive change in education. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior High School Teacher
San Ildefonso College
Tanay, Rizal
06.2024 - 12.2024
- Conducted individual and group meetings with parents to discuss student progress.
- Implemented positive behavior management strategies in the classroom setting.
- Provided guidance, support, and mentorship to new teachers in the school district.
Sole Proprietor
Castillo De Leones RTW Shop
Pililla
08.2023 - 12.2024
- Developed business plans and strategies for clients.
- Researched industry trends and competition to stay ahead of market changes.
- Prepared tax returns for businesses and individuals.
- Created marketing materials such as brochures, flyers, ads.
Senior High School Teacher
San Ildefonso College
Pililla
08.2022 - 07.2023
- Implemented positive behavior management strategies in the classroom setting.
- Provided guidance, support, and mentorship to new teachers in the school district.
- Collaborated with other faculty members to create a supportive learning environment.
- Developed and implemented curricula for various grade levels of high school students.
Senior High School Teacher
St. John-Hill Academy
Morong Rizal
02.2021 - 07.2022
- Provided guidance, support, and mentorship to new teachers in the school district.
- Developed and implemented curricula for various grade levels of high school students.
- Collaborated with other faculty members to create a supportive learning environment.
- Resolved conflicts between students in an appropriate manner while maintaining an impartial attitude towards all parties involved.
- Utilized a variety of instructional techniques such as lectures, discussions, audio-visual presentations.
Customer Service Representative
Concentrix Phil.
Libis, Quezon City
10.2017 - 12.2018
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints promptly and efficiently.
Customer Service Representative
Results Companies
Pasig City
11.2013 - 06.2014
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints promptly and efficiently.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Customer Service Representative
Accenture
Makati City
02.2013 - 11.2013
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved customer complaints promptly and efficiently.
Customer Service Representative
Teleperformance
Ortigas Center Pasig City
11.2010 - 04.2013
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Customer Service Representative
VXI Global
Makati City
05.2010 - 11.2010
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints promptly and efficiently.
Customer Service Representative
ICT marketing services
Ortigas Center Pasig
06.2009 - 03.2010
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints promptly and efficiently.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
Bachelor of Secondary Education - English
University of Rizal System
Pililla,Rizal04-2018
Bachelor of Science - Pharmacy
Centro Escolar University
Mendiola, ManilaSkills
- Team collaboration
- Student mentorship
- Curriculum development
- Classroom management
- Instructional techniques
- Behavior management
- Conflict resolution
- Customer service
- Market research
- Problem solving
- Effective communication
- Call escalation
- Tracking complaints
- De-escalation techniques
- Building rapport
Certification
- Establishing & Operating Micro-small medium entrepreses
- Exercising Sustainable Development in the Workplace
- Orienting Oneself to Environmentally Sustainable Work Standards
References
References available upon request.
Timeline
Senior High School Teacher
San Ildefonso College
06.2024 - 12.2024
Sole Proprietor
Castillo De Leones RTW Shop
08.2023 - 12.2024
Senior High School Teacher
San Ildefonso College
08.2022 - 07.2023
Senior High School Teacher
St. John-Hill Academy
02.2021 - 07.2022
Customer Service Representative
Concentrix Phil.
10.2017 - 12.2018
Customer Service Representative
Results Companies
11.2013 - 06.2014
Customer Service Representative
Accenture
02.2013 - 11.2013
Customer Service Representative
Teleperformance
11.2010 - 04.2013
Customer Service Representative
VXI Global
05.2010 - 11.2010
Customer Service Representative
ICT marketing services
06.2009 - 03.2010
Bachelor of Secondary Education - English
University of Rizal System
Bachelor of Science - Pharmacy
Centro Escolar University
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