Jomer Timtiman

This is an Full time employment and I'm assigned to Project Management or PMO Team. I solely work on projects surrounding HubSpot, here's the list of my tasks:

Advanced Business Process Knowledge

• Demonstrates an intermediate to advanced level of knowledge regarding Customer business.
• Proactively identify and present new ideas for process efficiencies to Customers, aligning suggestions with their strategic goals and operational needs.
• Cultivate strong relationships with Customers, ensuring clear communication and collaboration throughout engagements.

Project Management

• Manage projects with minimal assistance, accurately defining the scope and timeline of both project and non-project requests.
• Ensure adherence to established PMO standards and procedures, managing all projects and requests with a focus on quality and consistency.
• Actively communicate with Customers and stakeholders regarding project status, roadblocks, and any significant updates, ensuring transparency and alignment throughout the project lifecycle.

Process Efficiency and Strategic Innovation

• Proactively identify and recommend advanced process efficiencies that align with customer goals and strategic direction.
• Consistently propose innovative ideas for process improvement to enhance operational performance and customer satisfaction.

Business Context and Strategic Alignment

• Clearly articulate how individual business processes contribute to departmental and organizational goals, serving as an insightful advisor to Customers.

Technical Expertise

• Maintains an advanced administrator-level expertise in essential business technology tools. This involves not only mastering the technical functionalities and configurations of HubSpot but also staying current with updates, industry best practices, and emerging technologies that enhance operational efficiency.

I am a certified HubSpot developer currently overseeing the overall process and activities inside HubSpot:

- Set up and configure HubSpot CRM and Marketing Hub to meet business needs.

- Customize workflows, pipelines, and dashboards to optimize internal processes.

- Oversee data migration and integration processes to ensure seamless data flow between HubSpot and other systems.

- Implement data hygiene best practices and regularly audit and clean the database.

- Design and implement marketing automation workflows to streamline lead nurturing, scoring, and engagement processes.

- Create and maintain automated email campaigns, ensuring timely and relevant communication with leads and customers.

- Generate and analyze reports to measure the effectiveness of marketing campaigns and lead generation efforts.

- Provide actionable insights to the marketing team based on performance metrics.

- Conduct training sessions for team members to ensure proficient use of HubSpot tools and features.

- Provide ongoing support and troubleshooting assistance for HubSpot users.

Played a critical role in overseeing and optimizing the day-to-day operations of our organization. I am responsible for ensuring the smooth functioning of various departments, streamlining processes, and implementing efficient strategies to enhance productivity and achieve business objectives.

• Lead and oversee the day-to-day operations of CrewBloom, ensuring smooth and efficient workflow across various departments.
• Utilize strong project management skills to plan, execute, and monitor projects, ensuring timely completion and quality deliverables.
• Drive process improvement initiatives, identifying inefficiencies and implementing strategies to optimize operational workflows and enhance productivity.
• Specialize in no-code automation tools such as Zapier to streamline processes, automate repetitive tasks, and improve operational efficiency.
• Manage and optimize the sales team's HubSpot workflow, including deals and automation, to enhance sales operations and drive revenue growth.
• Create and manage workflows in HubSpot for account management.
• Monitor team performance against KPIs and SLAs, and take corrective action where necessary.
• Ensure that all team members are adequately trained, coached, and mentored to meet operational goals and objectives.
• Collaborate with cross-functional teams to ensure effective utilization of tools, optimize their functionality, and align them with business objectives.
• Ensure compliance with organizational policies, procedures, and industry regulations, maintaining high standards of quality, integrity, and data security.
• Analyze data, generate reports, and utilize analytics to assess operational performance, identify trends, and make data-driven decisions for continuous improvement.
• Foster a culture of leadership and teamwork, providing guidance, support, and mentoring to team members to maximize their potential and drive a high-performance work environment.
• Responsible for releasing equipment for newly onboarded contractors.
• Responsible for documentation and implementation of new processes and storing them in a secured departmental drive.

As a Team Leader at Wells Fargo Bank, My primary focus is to research and execute complex data entry tasks in order to combat crimes such as fraud and identity theft. Played a crucial role in safeguarding the bank and its customers by analyzing and validating data to detect and prevent fraudulent activities. In addition, I was responsible for overseeing a team of 13 members, leveraging their financial research and data entry expertise to achieve departmental SLA and KPIs.

• Conduct thorough research and analysis to identify potential fraudulent activities and instances of identity theft.
• Execute data entry tasks accurately and efficiently, ensuring the timely recording of critical information into the bank's systems.
• Collaborate with internal stakeholders, such as fraud investigators and risk management teams, to gather relevant information and provide comprehensive reports.
• Utilize advanced research techniques and resources to gather evidence and support investigations related to fraud and identity theft cases.
• Stay updated with industry trends, emerging fraud schemes, and regulatory changes to enhance fraud prevention strategies.
• Train and mentor team members on financial researching methodologies, data entry best practices, and compliance requirements.
• Provide guidance and support to the team, ensuring consistent adherence to established procedures and maintaining high-quality work.
• Monitor team performance, conduct regular performance evaluations, and provide feedback to drive continuous improvement.
• Foster a positive and collaborative team environment, promoting knowledge sharing and encouraging professional development.
• Collaborate with other departments within the bank to implement and improve fraud prevention measures and streamline processes.
• Maintain confidentiality and data security protocols in handling sensitive information related to fraud investigations.
• Prepare and present reports to senior management, highlighting key findings, trends, and recommendations for process enhancements.
• Adhere to regulatory requirements and compliance standards while performing all job duties.