Casino Pit Manager
Royce Casino
Clark Freeport, Philippines
09.2014 - Current
- Analyzed customer feedback to identify areas for improvement in services offered.
- Developed and implemented operational policies to improve efficiency and safety.
- Resolved customer complaints promptly to ensure a positive gaming experience.
- Performed regular audits of cash handling processes within the casino premises.
- Implemented strategies designed to increase profits through cost-cutting measures or improved customer service initiatives.
- Monitored gaming operations continuously to check on dealers and players.
- Coordinated staff schedules, rotations and breaks.
- Issued complimentary rooms, meals and discounts to keep players at property and satisfied for maximum betting.
- Oversaw money banks for tables and coordinated paperwork for transfers.