GRACE SANCHA
Paranaque City
Summary
Experienced and results-driven with over 2 decades in casino operations, specializing in table games management, regulatory compliance, and guest relations. Proven track record of leading high-performance teams, minimizing risk, and ensuring smooth and profitable gaming floor operations.
Knowledgeable Casino Pit Manager with strong background in managing casino operations and ensuring regulatory compliance. Successfully led teams to enhance customer satisfaction and optimize gaming floor performance. Demonstrated proficiency in staff training and financial oversight.
Overview
26
26
years of professional experience
Work History
Casino Pit Manager
Solaire Resorts and Casino
11.2017 - Current
Casino Pit Supervisor
Solaire Resorts and Casino
01.2013 - 11.2017
Program Data Coordinator
Advanced Health Media
03.2012 - 01.2013
Sales Attendant
Family Business
07.2011 - 03.2012
Croupier
Magsaysay Costa Serena, Costa Deliziosa, & Costa Classica
04.2009 - 07.2011
Pit Manager
Thunderbird
04.2005 - 02.2009
Croupier
Legend Resorts
08.2002 - 04.2005
Human Resources Assistant
Sussex International
04.1999 - 05.2002
Education
Bachelor of Science in Commerce - Major Management
03.1999
Skills
- Gaming Experience - Deep understanding of game rules, procedures, and casino operations
- Leadership and Management Skills - Ability to supervise and motivate staff, Conflict Resolution Strong decision-making under pressure
- Excellence Customer Service - Strong interpersonal and communication skills Focus on guest satisfaction while maintaining casino integrity Handled high-limit guests and resolved player disputes with professionalism and diplomacy
- Regulatory and Compliance Knowledge - Understanding of local gaming laws, regulations, and internal controls Experience in ensuring games are run according to policies and standards Familiarity with surveillance protocols and fraud prevention Ensured adherence to all gaming regulations and company policies Enforced strict compliance with regulatory standards and internal controls Reported irregularities, maintained surveillance awareness, and assisted in investigations
- Analytical & Financial Skills - Basic knowledge of drop, win/loss, and pit efficiency metrics Ability to review and report on game and employee performance Understanding of revenue protection and loss prevention Adjusting staffing and game types to maximize profitability
- Technical Skills - Proficiency in Casino Management Systems, Player tracking Experience with Scheduling, Control Pit Management
- Floor Supervision – Supervised everyday operations from 20 table games to daily staffs rotation
Timeline
Casino Pit Manager
Solaire Resorts and Casino
11.2017 - Current
Casino Pit Supervisor
Solaire Resorts and Casino
01.2013 - 11.2017
Program Data Coordinator
Advanced Health Media
03.2012 - 01.2013
Sales Attendant
Family Business
07.2011 - 03.2012
Croupier
Magsaysay Costa Serena, Costa Deliziosa, & Costa Classica
04.2009 - 07.2011
Pit Manager
Thunderbird
04.2005 - 02.2009
Croupier
Legend Resorts
08.2002 - 04.2005
Human Resources Assistant
Sussex International
04.1999 - 05.2002
Bachelor of Science in Commerce - Major Management
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