Joy Zoleta
General Trias, Province Of Cavite
Summary
Diligent Cold Caller and Appointment Setter with solid foundation in cold calling and lead generation. Demonstrated success in converting potential leads into clients and maintaining high engagement rates. Proven ability to communicate effectively and adapt to dynamic environments.
Professional with robust background in sales and customer outreach, well-equipped for roles requiring persuasive communication and strategic engagement. Adept at building rapport, handling objections, and achieving targets within dynamic environments. Strong focus on team collaboration, ensuring consistent performance and adaptability to changing needs. Skilled in active listening, and maintaining positive attitude in high-pressure situations.
Overview
10
10
years of professional experience
Work History
Cold Caller and Follow-Up Specialist
The Home Offer Pros
10.2022 - 11.2024
- Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency.
- Reduced lead response times through prompt follow-up activities, increasing the likelihood of converting prospects into clients.
- Maintained detailed records of calls, outcomes, and follow-up actions for accurate reporting and analysis purposes.
- Maintained compliance with all company policies during outreach efforts, ensuring ethical practices at all times.
Cold Caller and Appointment Setter
Gulf Coast Home Buyers
02.2022 - 11.2022
- Established credibility during initial contact by presenting a professional image and demonstrating extensive knowledge about company products or services.
- Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency.
- Organized, maintained and updated information in computer databases.
- Confirmed appointments, communicated with clients, and updated client records.
CSR, Sales Representative and Cold Caller
Teletech Cainta PH
04.2016 - 02.2022
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
- Streamlined communication between departments, ensuring timely resolution of customer concerns.
Customer Service Representative
Tech Mahindra
11.2015 - 02.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
CSR and Sales Representative
Omniglobe International
04.2015 - 11.2015
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
- Collaborated with management to develop strategies for enhancing overall customer experience.
Customer Service Representative
Tech Mahindra
11.2014 - 01.2015
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Bachelor of Technical Teacher Education - Physics
Marikina Polytechnic College
Marikina City, Metro Manila, Philippines04-2016
Skills
- Script adherence
- Objection handling
- Goal orientation
- Tenacious
- Verbal and written communication
- Inbound and outbound calls
- Positive Attitude
- Problem-solving abilities
- Multitasking
- Reliability
- Call center experience
- Professionalism
- Adaptability
Timeline
Cold Caller and Follow-Up Specialist
The Home Offer Pros
10.2022 - 11.2024
Cold Caller and Appointment Setter
Gulf Coast Home Buyers
02.2022 - 11.2022
CSR, Sales Representative and Cold Caller
Teletech Cainta PH
04.2016 - 02.2022
Customer Service Representative
Tech Mahindra
11.2015 - 02.2016
CSR and Sales Representative
Omniglobe International
04.2015 - 11.2015
Customer Service Representative
Tech Mahindra
11.2014 - 01.2015
Bachelor of Technical Teacher Education - Physics
Marikina Polytechnic College
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