Cold Caller
Turbo Homes LLC
10.2022 - 03.2023
Jason Rosello
Customer Care Representative
Tagum City,DAV
Timeline
Techical Support
VXI Global Holdings
08.2021 - 06.2022
Liaison Officer
Helpline Documentation Services
01.2019 - 01.2020
Customer Service Representative Manager
Siblings Solutions
02.2015 - 08.2018
Bachelor of Secondary Education
University of Mindanao
06.2013 - 03.2014
Work History
Cold Caller
Turbo Homes LLC
10.2022 - 03.2023
- Leveraged CRM database to manage customer data, log calls, and other activities and generate reporting to deliver actionable insights and develop sales pipeline.
- Originated and cultivated strong relationships with prospective clients by strategizing aggressive outbound calling campaigns.
- Consulted with professionals to assess business needs and facilitate smooth on-boarding process.
- Sourced and pre-qualified leads and identified new business opportunities by dialing 300 daily outbound calls to build partnerships and achieve sales quota.
- Answered questions about company offerings with knowledgeable responses about products and services.
Techical Support
VXI Global Holdings
08.2021 - 06.2022
- Self-motivated, with a strong sense of personal responsibility.
- Learned and adapted quickly to new technology and software applications.
- Worked effectively in fast-paced environments.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Proven ability to develop and implement creative solutions to complex problems.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Liaison Officer
Helpline Documentation Services
01.2019 - 01.2020
- Created and managed project plans, timelines and budgets.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Evaluated customer needs and feedback to drive product and service improvements.
- Conducted regular reviews of operations and identified areas for improvement.
- Maintained database systems to track and analyze operational data.
Customer Service Representative Manager
Siblings Solutions
02.2015 - 08.2018
- Supervised 8 representatives in providing excellent customer service to callers requiring assistance for Visa Application and issues.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Implemented company policies and procedures for professional, cohesive customer care.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
- Built positive rapport and relationships for high levels of customer satisfaction.
- Monitored customer service calls to verify representatives' adherence to service standards and best practices.
- Developed customer service initiatives to improve performance and uplift satisfaction scores.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Education
Bachelor of Secondary Education
University of Mindanao
Tagum City 06.2013 - 03.2014
Skills
- Confidence building
- Patience and persistence
- Script adherence
- Objection handling
- Goal orientation
- Stress tolerance
- Performance tracking
- Sales proficiency
- Performance-driven
- Prospect relationship building
- Strategic marketing
- Product sales
Summary
Service-oriented with passion for providing excellent customer service. Friendly, personable, and always professional under pressure. Known for thriving in fast-paced and busy environments. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.