JOSHUA P. BISENIO
Pasay, Metro Manila
Summary
IT professional prepared to deliver high standards in technical support and issue resolution. Proven track record of enhancing system functionality and user experience. Known for collaborative teamwork and flexibility to meet changing demands, with expertise in problem-solving and customer service.
Overview
2026
2026
years of professional experience
Work History
Help Desk Technician II
Stefanini IT Solutions
2017 - Current
- Provided basic end-user troubleshooting and desktop support.
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Maintained accurate documentation of help desk tickets, ensuring proper tracking and resolution of issues.
- Enhanced customer satisfaction by resolving technical issues in a timely and efficient manner.
- Implemented preventative measures that reduced recurring technical issues faced by users, increasing overall efficiency levels.
- Managed sensitive user data securely, adhering to company policies and industry best practices for cybersecurity.
Education
Bachelor of Science - Information Technology
STI COLLEGE NAGA
01.2017
High School - undefined
Camarines Science Oriented High School
New San. Roque Pili, Camarines Sur01.2013
Elementary School - undefined
Agdangan Elementary School
Agdangan Baao, Camarines SurSkills
- Network Troubleshooting
- Hardware Troubleshooting
- Issue resolution
- Software updates
- Ticket management
- Technical support triage
- Security protocols
- Remote support
- Technical documentation
- System administration
Timeline
High School - undefined
Camarines Science Oriented High School
Elementary School - undefined
Agdangan Elementary School
Help Desk Technician II
Stefanini IT Solutions
2017 - Current
Bachelor of Science - Information Technology
STI COLLEGE NAGA
Similar Profiles
Florentina CarstoiuFlorentina Carstoiu
Transition Program Manager at Stefanini IT SolutionsTransition Program Manager at Stefanini IT Solutions
James JonesJames Jones
IT Technician at Stefanini IT SolutionsIT Technician at Stefanini IT Solutions
William GrillWilliam Grill
Trainer I at Stefanini IT SolutionsTrainer I at Stefanini IT Solutions
Rizza RabanalRizza Rabanal
Technical Support Representative at AloricaTechnical Support Representative at Alorica
Agatha Hyacinth HonoratoAgatha Hyacinth Honorato
OPERATIONS SUPPORT BET at WANFANG TECHNOLOGY INC.OPERATIONS SUPPORT BET at WANFANG TECHNOLOGY INC.