Paul Benedict Jeb B Tabera
IT Global Service Desk
Summary
Dynamic IT Technician with proven expertise at ContinuumGlobal in enhancing network efficiency and user experience. Skilled in remote technical support and problem-solving, I developed standard operating procedures that reduced system downtime by proactively addressing issues. Adept at fostering cybersecurity awareness, I effectively communicated insights through data visualization as a former Data Analyst.
Overview
5
5
years of professional experience
Work History
IT Technician Global Service Desk II
ContinuumGlobal
2024.09 - 2025.05
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Maintained office PCs, networks and mobile devices.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and End Users PC
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Facilitate Onboarding and offboarding Tickets
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
- Developed and documented standard operating procedures for consistent IT service delivery across the organization.
- Participated in on-call rotation to ensure 24/7 availability of technical support for mission-critical systems.
- Reduced system outages, proactively identifying and addressing potential issues through continuous monitoring tools.
- Supported seamless remote work transitions by setting up and troubleshooting VPN connections for employees.
- Fostered culture of cybersecurity awareness, organizing monthly workshops on security best practices and emerging threats.
- Works on Modifying End users account specifically on Password Reset and Reactivation of the accounts
Data Analyst
OfficePartners360
2020.01 - 2024.03
- Produced monthly reports using advanced Excel spreadsheet functions.
- Used statistical methods to analyze data and generate useful business reports.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Utilized data visualization tools to effectively communicate business insights.
- Enhanced data accuracy by automating data cleansing processes, significantly reducing manual errors.
- Facilitated knowledge sharing by creating centralized data repository accessible to all relevant parties.
- Reduced data redundancy with effective data modeling, ensuring optimal use of storage resources.
Education
Associate of Science - Information Technology
Talisay City College
Talisay City 2001.05 -
Skills
Network troubleshooting
PC maintenance
Remote technical support
User onboarding
Customer service
Problem solving
System monitoring
Desktop technical support
Technical support
Help desk operations
Helpdesk services
Timeline
IT Technician Global Service Desk II
ContinuumGlobal
2024.09 - 2025.05
Data Analyst
OfficePartners360
2020.01 - 2024.03
Associate of Science - Information Technology
Talisay City College
2001.05 -