Paul Benedict Jeb B Tabera
IT Global Service Desk
Summary
Dynamic IT Technician with proven expertise at ContinuumGlobal in enhancing network efficiency and user experience. Skilled in remote technical support and problem-solving, I developed standard operating procedures that reduced system downtime by proactively addressing issues. Adept at fostering cybersecurity awareness, I effectively communicated insights through data visualization as a former Data Analyst.
Overview
5
5
years of professional experience
Work History
IT Technician Global Service Desk II
ContinuumGlobal
09.2024 - 05.2025
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Maintained office PCs, networks and mobile devices.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and End Users PC
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Facilitate Onboarding and offboarding Tickets
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
- Developed and documented standard operating procedures for consistent IT service delivery across the organization.
- Participated in on-call rotation to ensure 24/7 availability of technical support for mission-critical systems.
- Reduced system outages, proactively identifying and addressing potential issues through continuous monitoring tools.
- Supported seamless remote work transitions by setting up and troubleshooting VPN connections for employees.
- Fostered culture of cybersecurity awareness, organizing monthly workshops on security best practices and emerging threats.
- Works on Modifying End users account specifically on Password Reset and Reactivation of the accounts
Data Analyst
OfficePartners360
01.2020 - 03.2024
- Produced monthly reports using advanced Excel spreadsheet functions.
- Used statistical methods to analyze data and generate useful business reports.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Utilized data visualization tools to effectively communicate business insights.
- Enhanced data accuracy by automating data cleansing processes, significantly reducing manual errors.
- Facilitated knowledge sharing by creating centralized data repository accessible to all relevant parties.
- Reduced data redundancy with effective data modeling, ensuring optimal use of storage resources.
Education
Associate of Science - Information Technology
Talisay City College
Talisay City 05.2001 -
Skills
Network troubleshooting
Timeline
IT Technician Global Service Desk II
ContinuumGlobal
09.2024 - 05.2025
Data Analyst
OfficePartners360
01.2020 - 03.2024
Associate of Science - Information Technology
Talisay City College
05.2001 -
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