May Bellene Ravago

• Account (MASTERCARD) Voice,Back Office, Chat support
• Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.
• Provided basic end-user troubleshooting and desktop support.
• Collaborated with cross-functional teams for seamless integration of IT services throughout the company.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Configured hardware, devices, and software to set up work stations for employees.
• Analyzed issues to identify troubleshooting methods needed for quick remediation.
• Developed strong relationships with clients through excellent communication skills, earning respect as a trusted advisor on IT-related matters.
• Walked individuals through basic troubleshooting tasks.
• Documented support interactions for future reference.
• Installed, modified, and repaired software and hardware to resolve technical issues.
• Supported end-users in various applications to optimize their productivity and performance.
• Enhanced customer satisfaction by resolving technical issues in a timely and efficient manner.
• Maintained accurate documentation of help desk tickets, ensuring proper tracking and resolution of issues.
• Diagnosed and troubleshot hardware, software and network issues.

• Health Care Account -Billing ( Voice, Email support)
• Mostly assisting customer with their Medical Bill break down
• Assisting customers to process their payments
• Resolved customer complaints with empathy,
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.

• Account Handled ( Comcast Xfinity ) Voice support

• Boosted sales revenue by delivering engaging product demonstrations and presentations to potential clients.
• Developed customized solutions for clients based on their unique needs, leading to increased customer retention rates.
• Increased customer satisfaction by providing efficient technical support and product recommendations.

Account Handled

Instacart - Retail Account , Chat, voice, email support

-Assisting both Shoppers and Customers

-Assisting customers with monitoring order , Tracking delivery ETA , Providing assistance with basic troubleshooting on the costumer app

-Assisting customers on how to place order

-Answering customer inquiry.

-Assisting Shoppers with basic troubleshooting on the shoppers app.

-Answering shoppers inquiry