Joseph Bagadiong Jr
Blue Harbor Media
Quezon City
5
years of professional experience
As a Lead Generation Specialist, I have a strong focus on team collaboration and achieving results. Skilled in identifying and nurturing potential leads, utilizing CRM tools, and implementing targeted marketing strategies. Adaptable and reliable, able to flex with changing needs and drive impactful outcomes. Known for exceptional communication and problem-solving abilities.
And as Customer Service Professional, I bring valuable experience in addressing and resolving customer issues effectively. Known for a strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Work History
Lead Generation Specialist | Appointment Setter | Account Manager
5 Months- Developed targeted lead generation strategies to increase qualified leads.
- Utilized CRM tools to track and manage lead interactions effectively.
- Built prospect lists of potential new customers through research and identification of business opportunities.
- Confirmed appointments, communicated with clients, and updated client records.
- Created engaging content tailored specifically for target audience segments, increasing interest in products and services offered.
Lead Generation Specialist | Telemarketer | Research Analyst
2 Years 3 Months- Generated leads and established relationships with potential customers through outbound telephone calls.
- Initiated outbound calls to prospective clients, enhancing lead generation efforts.
Customer Care Agent | (Phone/Chat/Email)
1 Year 4 Months- Provided exceptional customer service through chat support, resolving inquiries efficiently.
- Resolved customer inquiries via email, ensuring timely and accurate responses.
- Resolved customer inquiries through effective communication and problem-solving techniques.
Customer Service Specialist | (Phone/Chat/Email)
6 Months- Addressed customer concerns promptly, enhancing satisfaction through accurate information delivery.
- Managed high-volume chat interactions, delivering timely responses to improve customer satisfaction.
- Ensured accuracy in email correspondences, providing clear and concise information to effectively resolve customer inquiries.
Technical Support Representative
3 Months- Diagnosed technical issues and provided effective solutions to enhance user experience.
- Resolved technical issues through effective troubleshooting and problem-solving techniques.
Customer Service Representative
2 Months- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
- Bachelor of Science in Chemistry
Secondary
Skills
Cold calling
Customer Service-oriented
Lead Generation and Qualification
Computer skills
Critical Thinking and Problem Solving
Meeting Deadlines
Flexibility and Willingness to Learn
Verbal communication
Accurate data entry
Research reporting
Languages
Filipino
English
Timeline
Lead Generation Specialist | Appointment Setter | Account Manager
Blue Harbor Media
01.2026 - 06.2026Read More
Lead Generation Specialist | Telemarketer | Research Analyst
Easy Contact Philippines Inc.
10.2023 - 01.2026Read More
Customer Care Agent | (Phone/Chat/Email)
Bill Gosling Outsourcing
06.2022 - 10.2023Read More
Customer Service Specialist | (Phone/Chat/Email)
TaskUs
09.2021 - 03.2022Read More
Technical Support Representative
Alorica Philippines
05.2021 - 08.2021Read More
Customer Service Representative
Sitel Philippines
03.2021 - 05.2021Read More
Polytechnic University of The Philippines
from Bachelor of Science in Chemistry
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Sergio Osmeña Sr. High School
Secondary
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