SOCORRO FE FRYE
OUTBOUND SALES AGENT
Quezon City, Metro Manila,00
Summary
I am a detail-oriented result driven and resourceful individual with 12+ years background in Outbound sales industry taking sup calls, technical support, customer service, assistant & admin roles. I strive in fast paced environment that can provide exceptional support and ensuring tasks are completed on time with extreme confidence. I am confident in creating an effective, organized environment in which I can excel at focusing time on providing top level support resolving issues and developing relationships to ensure loyalty and growth. You will be my sole priority. I am here to help your business to succeed and earn more revenue by offering my administrative skills and reduce your workloads so you can focus more on your core operation of your business.
Overview
12
12
years of professional experience
Work History
Appointment setter/ Team Lead
Hawaii Island Experiences
02.2024 - 11.2024
- . Contact Guest to attend a travel Zoom webinar
- Manage a Team
COLD CALLER/APPOINTMENT SETTER
Freedom Mortgage
09.2021 - 01.2024
- Offer home refinancing to home owners and set appointment after asking the qualifying question.
- Schedules consultations between sales staff and prospective clients.
- Ensuring that important meetings are booked for the sales team.
COLD CALLER
Moon Realty
10.2021 - 02.2023
- Expired Listing
- FSBO (for sale by owner)
- Cancelled listing
- Use a given phone directory to sell products.
- Answer incoming calls from prospective customers.
- Use scripts to provide information about product’s features, prices etc. and present their benefits.
APPOINTMENT SETTER
RE/MAX GOLD
11.2019 - 09.2021
- No cold calling for home sellers, home buyers and prospected clients.
- Evaluate saleable property status.
- Set appointment with real estate agent of the company.
- Phone FSBO, Expired
- Do cold calling for home refinancing FHA, VA, reverse mortgage and conventional loans
- Send message thru texts.
APPOINTMENT SETTER
Virtual Bridge
11.2018 - 10.2019
- Call prospect and offer a health insurance.
- Set appointment or transfer prospect who are working but not covered with health insurance to an agent in the U.S.
TEAM LEAD
Transfinitee
08.2017 - 10.2018
- Promoted as Team manager and manages the day-to-day team targets
- Trains agents to be more successful in their career
SALES AGENT/TEAM LEAD
CELERTEL
11.2016 - 10.2017
- Supervising, managing and motivating team members on a daily basis.
- Be the contact point for all team members, for communication skills should be excellent.
- Able to act proactively to ensure smooth team operations and effective collaboration.
- Training new customer service employees and supporting experienced employees to improve their performance.
- Creating educational material, conducting training sessions, identifying skills gaps, and ensuring staff members stay motivated.
APPOINTMENT SETTER/TEAM LEAD
Transfinitee
06.2017 - 08.2017
- Cold calling for Home Refinancing campaign.
- Qualify if the prospect is qualified to do home refinancing by asking questions.
- Transfer qualified prospects to a licensed agent in the U.S
CUSTOMER SERVICE REPRESENTATIVE
Convergys Philippines
07.2015 - 11.2016
- First point of contact of the customer of Macy’s
- Assist with orders and follow up the status of their online orders
CUSTOMER SERVICE REPRESENTATIVE
Concentrix
03.2013 - 06.2015
- Preparing account statements for customers.
- Following up on outstanding payments and answering customer queries.
- Monitoring all payments and preparing monthly billing reports.
- Managing account balances and resolving inconsistencies.
OUTBOUND SALES REPRESENTATIVE
The Resource Group (TRG)
04.2011 - 01.2012
- Offers insurance to bank account holder in Canada
- Explain various insurance policies and products to potential and existing clients.
- Guides clients in selecting coverage to best meet their needs.
- Suggests modifications and updates to clients existing insurance policies.
- Builds customized insurance policies and packages to meet client’s needs
OUTBOUND SALES AGENT
P.I.C.I (PICKLE)
01.2007 - 09.2010
- Securing sales by reaching out to clients through calls.
- Offer products and services, assisting customers every step of the way to ensure client satisfaction.
- Contact Home owners and offer lower rate with their electricity
- Ask for their bills and verify if the qualify and if they do, we transfer to PTV.
Education
Bachelor of Science - Information Technology
AMA University
12-2026
Skills
- Solid problem-solving skills
- Detail oriented with ability to maintain accurate records
- Strong verbal communication and interpersonal skills
- Able to process multiple issues simultaneously, driving them to successful resolution
- Technical Skills
- Script memorization
- Telephone etiquette
- Salesforce CRM
- Positive attitude
- High-volume call environments
- Script reading
- Cold calling
- Flexible schedule
- Client relationship management
- Phone etiquette expert
- Time management
- Setting appointments
- Computer skills
- Clear communication
- Attention to detail
- Customer rapport
- Empathy and patience
- Sales support
- Work Planning and Prioritization
- Outbound calling
- Goal oriented
- Building rapport
Language
English - Proficient
Filipino - Native
References
Available upon request.
Timeline
Appointment setter/ Team Lead
Hawaii Island Experiences
02.2024 - 11.2024
COLD CALLER
Moon Realty
10.2021 - 02.2023
COLD CALLER/APPOINTMENT SETTER
Freedom Mortgage
09.2021 - 01.2024
APPOINTMENT SETTER
RE/MAX GOLD
11.2019 - 09.2021
APPOINTMENT SETTER
Virtual Bridge
11.2018 - 10.2019
TEAM LEAD
Transfinitee
08.2017 - 10.2018
APPOINTMENT SETTER/TEAM LEAD
Transfinitee
06.2017 - 08.2017
SALES AGENT/TEAM LEAD
CELERTEL
11.2016 - 10.2017
CUSTOMER SERVICE REPRESENTATIVE
Convergys Philippines
07.2015 - 11.2016
CUSTOMER SERVICE REPRESENTATIVE
Concentrix
03.2013 - 06.2015
OUTBOUND SALES REPRESENTATIVE
The Resource Group (TRG)
04.2011 - 01.2012
OUTBOUND SALES AGENT
P.I.C.I (PICKLE)
01.2007 - 09.2010
Bachelor of Science - Information Technology
AMA University
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