Jonathan De Guia
IT Tech
Manila, Metro Manila
Summary
Experienced in troubleshooting hardware and software issues, ensuring seamless IT operations. Enthusiastic about learning new technologies and improving system performance. Known for clear communication and problem-solving skills in fast-paced settings.
Attentive CCTV Operator dispatching, recording and reporting all violations using recorded and live video. Maintaining logs and journals, keeping all video equipment operating effectively and assisting with all alert procedures.
Overview
7
7
years of professional experience
14
14
years of post-secondary education
1
1
Language
Work History
CCTV Operator
PH GLOBAL JET EXPRESS INC.
08.2021 - 09.2024
- Tailored communication style to effectively brief senior management on significant security incidents, supporting informed decision-making.
- Continuously conducted establishment patrols and security checks using CCTV equipment.
- Customized CCTV camera setups based on unique site layouts, optimizing coverage and deterrence capabilities.
- Maintained detailed logs of observed incidents, providing accurate records for future reference and legal compliance.
- Adjusted camera angles and focus to ensure comprehensive coverage of monitored areas.
- Recorded and maintained accurate logs of all observed incidents to support investigation processes.
- Conducted routine checks and maintenance on CCTV equipment to guarantee optimal functionality.
- Advised on the placement of new cameras to eliminate blind spots and strengthen security measures.
- Monitored screens and reported blind spots within facility to provide coverage for areas.
- Monitored multiple CCTV feeds to identify suspicious activities, ensuring prompt escalation to security personnel.
- Reported incidents to superiors and contacted police and emergency response teams for situations requiring more support.
- Monitored CCTV images to identify intruders on-site immediately and prevent security incidents.
- Trained new staff on operating CCTV systems, enhancing team efficiency and vigilance.
- Reviewed archived footage to assist in post-incident analysis and identify potential security breaches.
- Conducted surveillance to obtain evidence of wrongdoing.
IT Associate
PH GLOBAL JET EXPRESS INC.
08.2021 - 09.2024
- Install, configure, and maintain software and hardware systems, including desktops, laptops, printers, and mobile devices.
- Manage Active Directory accounts and user permissions, ensuring secure access to company resources.
- Assist with the setup and configuration of networking equipment (routers, switches, firewalls).
- Perform regular data backups and system monitoring to ensure operational continuity.
- Collaborate with senior IT staff to implement system upgrades and troubleshoot complex technical issues.
- Offered assistance in implementing and developing training programs
- Contribute to the development and implementation of IT policies and best practices.
Sales Associate
PC Express
06.2017 - 07.2019
- Addressed customer queries to provide information regarding product specifications and uses.
- Processed documentation to record sales, warranties and service program sign-ups.
- Educated customers on how to use products or services by providing demonstrations and presentations.
- Registered customer information on database to retain accurate records and enable tracking history.
- Informed customers of promotions and special offers to increase sales and revenue.
- Reviewed existing accounts to generate or follow through sales leads, targeting wider audience.
- Conducted product demonstrations to highlight features and benefits, leading to a 20% increase in upselling.
- Increased sales targets by developing and maintaining strong relationships with new and existing customers.
- Managed returns and exchanges with a focus on retaining customer trust and satisfaction.
- Followed up with customers to offer additional support and check resolution satisfaction.
Computer Technician
PC Express
06.2017 - 07.2019
- Performed routine maintenance on computers and peripherals, prolonging equipment life and reliability.
- Collaborated with team members on deploying new technology solutions, streamlining operational efficiency.
- Diagnosed software faults, efficiently debugging and reinstalling packages to reduce downtime.
- Documented technical procedures and user guides, facilitating knowledge sharing and support.
- Assessed user needs and feedback, adapting IT support to meet evolving requirements.
- Completed set up tasks for companies, including installing and configuring PCs, phones and printers.
- Successfully diagnosed and resolved hardware, software and application faults to maintain stability.
- Trained staff and clients on new systems and software, promoting digital literacy and competence.
- Provided technical support and guidance to users, reducing downtime and boosting productivity.
- Managed inventory of IT equipment, accessories, and software, keeping track of assets and needs.
- Calibrated new devices including laptops, desktops and related accessories, readying for service users.
- Diagnosed and resolved software and hardware issues, enhancing system performance and user satisfaction.
- Maintained proper testing and quality control procedures to deliver consistent service.
- Customised computer setups according to user preferences and requirements, enhancing user experience.
- Troubleshot computers, data transmission equipment and peripheral devices.
- Configured computer hardware to suit exact requirements.
- Completed and submitted technical documentation.
Education
Information Technology
St Matthew of Blumentritt Institute of Technology
04.2014 - 04.2016
Timoteo Paez Integrated School
04.2008 - 04.2014
Timoteo Paez Elementary School
04.2002 - 04.2008
Skills
CCTV camera operations
Timeline
CCTV Operator
PH GLOBAL JET EXPRESS INC.
08.2021 - 09.2024
IT Associate
PH GLOBAL JET EXPRESS INC.
08.2021 - 09.2024
Sales Associate
PC Express
06.2017 - 07.2019
Computer Technician
PC Express
06.2017 - 07.2019
Information Technology
St Matthew of Blumentritt Institute of Technology
04.2014 - 04.2016
Timoteo Paez Integrated School
04.2008 - 04.2014
Timoteo Paez Elementary School
04.2002 - 04.2008
Languages
English
References
- Glenn Lachica, Assistant COO/Supervisor (Messy Bessy Cleaners Inc.), 09369556491
- Ruel Mangali, Branch Manager (PC Express Abad Santos), 0919 075 0551
- Al Francis Paulo, IT Manager (PH GLOBAL JET EXPRESS INC), 09179070090
Personal Information
- Age : 28 years old
- Date of Birth : June 7, 1996
- Place of Birth : Manila
- Civil Status : Married
- Citizenship : Filipino
- Religion : Catholic
- Weight : 82 kg
- Height : 5'8
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