Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Felix Angelo Cardenas

Felix Angelo Cardenas

Client Relation Specialist
Quezon City, Metro Manila,Metro Manila

Summary

Dynamic Client Relation Specialist at Delinea with a proven track record in relationship management and technical communication. Committed to translating technical concepts into accessible solutions. Experienced with specialized task execution and strategic implementation. Utilizes effective problem-solving techniques to enhance operational processes. Track record of fostering team collaboration and ensuring project success.

Overview

10
10
years of professional experience
3
3
years of post-secondary education
3
3
Certifications

Work History

Client Relation Specialist and Technical Support 1

Delinea
Metro Manila
04.2018 - Current
  • Client Communication & Support
    -    Serve as the main point of contact for clients.
    -Respond to inquiries, concerns, and technical issues—either directly or by coordinating with technical teams.
    -Help clients understand security reports, incidents, or updates in plain language.
  • Account Management
    -    Manage relationships with key clients to ensure satisfaction and retention.
    -Track contract renewals, SLAs (Service Level Agreements), and usage of services.
    -Conduct regular check-ins, performance reviews, and feedback sessions.
  • Onboarding & Training
    -    Guide new clients through the onboarding process.
    -Train clients on how to use cybersecurity tools or platforms.
    -Help them implement best practices in security.
  • Collaboration with Technical Teams
    -    Work with security analysts, engineers, or incident response teams to address client issues.
    -Translate technical jargon into client-friendly language.
    -Relay client needs and feedback to improve service delivery.
  • Incident Coordination
    -    During a breach or cybersecurity incident, act as a liaison between the client and the internal incident response team.
    -Keep clients informed of investigation status, remediation steps, and next actions.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.

Business Analyst

Telstra
Metro Manila
07.2015 - 08.2017
  • Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
  • Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
  • Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
  • Improved business processes by analyzing current practices and recommending optimization strategies.
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
  • Boosted customer satisfaction levels by identifying areas of improvement and proposing actionable solutions.
  • Led cross-functional teams in development of new customer relationship management system, improving client satisfaction and engagement.

Education

Bachelor of Science - Computer Science

Central Colleges of The Philippines
Manila
07.2004 - 08.2007

Skills

Relationship management

Quality assurance

Team collaboration

Analytical thinking

Expert problem solving

Technical communication

Management collaboration

Advanced communication

Technical troubleshooting

Compliance monitoring

Certification

Pioneering Secret Server Training

Timeline

Cyber Security Training

09-2018

Client Specialist Training

07-2018

Client Relation Specialist and Technical Support 1

Delinea
04.2018 - Current

Pioneering Secret Server Training

04-2018

Business Analyst

Telstra
07.2015 - 08.2017

Bachelor of Science - Computer Science

Central Colleges of The Philippines
07.2004 - 08.2007

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Felix Angelo CardenasClient Relation Specialist