Rodolfo Agunod Jr

• Maintained servers and systems to keep networks fully operational during peak periods.
• Collaborated with PBX system vendors to integrate our system application for information technology enhancement .
• Improved customer satisfaction by providing timely and accurate IT support services
• Identified potential sales and cross-selling opportunities and informed management.

• Promoted efficiency among clients with prompt resolution of system issues.
• Install Automated attendant,Call Accounting ,Voice Loggers

and GSM gateways .( PC based and Appliance/ server

type)

• Provided expert-level technical assistance to end users, resolving complex issues in timely manner
• Installed and maintained hardware and computer peripherals to store tangible components
• PABX System Administration

• Computer Hardware and software supports
• Collaborated with supervisors to escalate and address employees inquiries or technical issues.
• Created user accounts and assigned permissions.

• Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
• Repair client pagers