JERALD ELJAY LUAGNA
Puerto Princesa City, Province Of Palawan
Summary
Proven IT Services Support Specialist from TOMSWORLD, adept in Active Directory Administration and demonstrating exceptional problem-solving abilities. Achieved significant improvements in customer satisfaction and data security, leveraging expertise in hardware and software configuration. Skilled in fostering vendor relationships and disaster recovery planning, ensuring operational excellence and resilience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Services Support Specialist
TOMSWORLD
06.2018 - Current
- Managed IT inventory, ensuring all equipment was properly maintained and accounted for.
- Developed comprehensive documentation for IT procedures, facilitating consistency across the organization.
- Improved customer satisfaction by providing timely and accurate IT support services.
- Served as primary point of contact for all vendor relations, maintaining strong partnerships to support company needs effectively.
- Maintained high levels of data security through implementation of robust encryption measures.
- Configured hardware devices such as printers and scanners, enabling seamless integration into existing networks.
- Established user accounts, granting appropriate permissions based on role requirements within the organization.
- Contributed to the development of disaster recovery plans, minimizing potential impact from unforeseen events or failures.
- Enhanced system efficiency by troubleshooting and resolving technical issues for endusers.
- Tested new software and hardware prior to deployment.
Education
No Degree - COMPUTER SYSTEM NETWORK TECHNOLOGY
AMA COMPUTER LEARNING CENTER
PUERTO PRINCESA04.2013
Skills
- Software Installation
- Application support
- Active Directory Administration
- Hardware maintenance
- Data Recovery
- Virtualization Technologies
- Disaster Recovery Planning
- Remote Support
- Desktop support
- Network configuration
- Issue Troubleshooting
- Technical Troubleshooting
- User Support
- Hardware diagnostics
- Hardware upgrades
- Problem-Solving
- Hardware and Software Configuration
- MSO365 Administrator
- Windows 10,Basic Linux
- LAN/WAN
- TCP/IP
- Adaptability and Flexibility
- Remote Technical Support
- Hardware and Software Repair
- Task Prioritization
- Computer Diagnostics
- Backup and Storage Solutions
Certification
Fundamentals of Penetration Testing
Wireshark 101
OS1 Xgs Firewall
Timeline
IT Services Support Specialist
TOMSWORLD
06.2018 - Current
No Degree - COMPUTER SYSTEM NETWORK TECHNOLOGY
AMA COMPUTER LEARNING CENTER
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