JOHNY ESPERANZA
CUSTOMER SERVICE AND SALES REPRESENTATIVE
General Trias, Province Of Cavite
Summary
Dedicated customer support expert with proven skills in issue troubleshooting and client satisfaction. Committed to enhancing user experiences and maintaining data integrity.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Customer Sales and Service Expert
Concentrix
04.2025 - Current
- Promoted upselling techniques during customer interactions, contributing to increased sales and revenue growth.
- Provided exceptional customer support by addressing inquiries promptly, enhancing overall client satisfaction.
- Assisted in troubleshooting product issues, effectively resolving concerns and improving user experience.
- Maintained accurate records of customer interactions, ensuring data integrity and streamlined communication.
Customer Service Representative
IQOR PH
04.2024 - 10.2024
Education
High School Diploma -
Imus National High School
Imus, Province Of Cavite, Philippines 04.2001 -
Skills
Customer support
Client satisfaction
Issue troubleshooting
User experience improvement
Upselling techniques
Communication skills
Conflict resolution
Data integrity
Accomplishments
Recognized as the #1 Top Performing Agent for 8 consecutive months, consistently exceeding key performance indicators (KPIs) and driving team revenue.
Certification
English proficiency training
Timeline
Customer Sales and Service Expert
Concentrix
04.2025 - Current
Customer Service Representative
IQOR PH
04.2024 - 10.2024
English proficiency training
03-2023
High School Diploma -
Imus National High School
04.2001 -