Jerick I. Mercado

TaskUs is a digital outsourcing company focused on serving high-growth technology companies to represent, protect, and grow their brands. Whether you're a new-age disruptor or an established icon that needs a boost, we'll help skyrocket your business toward success.

• Maintained strong product knowledge to deliver accurate and consistent information to customers
• Actively listened to customer concerns and resolved issues promptly, escalating complex cases when needed
• Assisted clients with account inquiries, transactions, billing concerns, and card management
• Handled customer complaints professionally, achieving timely resolutions and positive customer feedback
• Resolved billing and payment disputes in accordance with company policies and compliance guidelines
• Delivered comprehensive customer support for WEX products and services, including fuel cards and payment solutions
• Trained and mentored new associates on company policies and procedures, contributing to a supportive and efficient team environment

Princeton Science School aims to provide the highest level of education focusing on the importance of English and Math as a tool in preparing young minds to conquer tough challenges in the future. It also aspires to imbue in the children the values of integrity, humility, and sacrifice for them to grow as socially responsible members of society.

• Developed and implemented effective lesson frameworks, standards, and assessments for Junior High School students
• Created engaging, interactive learning materials to enhance student understanding
• Taught Music, Arts, Physical Education, and Health; organized sports and recreational activities
• Assisted school coordinator with scheduling, documentation, program development, and presentations
• Coached cartooning and dance clubs; contributed creatively to school events and programs

• Built strong relationships with coaches, faculty, administrators, and students through effective communication
• Implemented marketing initiatives to increase community awareness of the sports program
• Promoted an inclusive sports environment encouraging participation from diverse backgrounds
• Coordinated sports events, including scheduling, venue setup, and equipment management
• Managed sports budgeting and liquidity planning