Vence Pelovello
Quezon City
Summary
Developed skills in fast-paced office environment, focusing on efficient workflow management and effective communication. Transitioning into new field, leveraging expertise in task prioritization and administrative support. Aiming to apply these skills in new, challenging role.
Highly-motivated with desire to take new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at work effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Administrative Associate/Subject Matter Expert (SME)
RR Donnelley
05.2024 - 12.2024
- Performing various administrative tasks assigned by the Executives (including scheduling, calendar management, travel arrangements, invoices, expense, and other Ad Hoc requests.)
- Assisting the team to ensure team's adherence to quality and productivity standards
- Assisting team manager/project coordinator in contributing process improvement initiatives and control measures in the team
- Quality checking all jobs before being sent and submitted to the clients
- Auditing the team’s jobs, inboxes, and trackers to ensure compliance
Customer Service Associate (Project-Based)
RR Donnelley
01.2024 - 05.2024
- Accepting onshore jobs and will assign it to the corresponding team
- Processing and completing jobs upon request (consist of various jobs depending on the client needs)
- Analyzing the type of document or request to be categorized accordingly
- Delivering and sending jobs to clients upon completion
IT Staff
Uni-Field Enterprises Inc.
08.2023 - 11.2023
- Providing technical support on both Hardware and Software
- Configuring network and firewall setup within the company
Document Specialist (Project-Based)
RR Donnelley
01.2023 - 05.2023
- Completed documents and work request according to company standards
- Kept documents moving in proper flow by applying strong organizational and multitasking abilities
- Converted documents for specific personnel or project needs
- Set up documents for individual projects based on specifications
AtHome Service Desk
TTEC Philippines Inc.
07.2021 - 11.2022
- Answered queries by telephone or self-service ticket to support internal and outside computer hardware, software, network, application access and telecommunications system
- Delivered basic support and trouble shooting such as password reset, printer configurations and break/fix instruction
Education
Bachelor of Science - Information Technology
Bestlink College of The Philippines
Quezon City, Philippines01.2020
High School Diploma -
Commonwealth High School
Quezon City, Philippines01.2013
Skills
- MS Office
- Administrative Tasks
- Scheduling
- Project Management
- Calendar Management
- Expense Management
- Travel Arrangements
- Invoicing
- Data Analysis
- Formatting
- Record Keeping
- Customer Service
- Application Installation
- Technical Troubleshooting/Technical Support
- Hardware and Software Repair
- System Maintenance and Firewall and Network setup
References
- Olivia Crizelle M. Valladores, 09055012757, Team Lead, RR Donnelley
- Christine Joy Vercida, 09194264697, AtHome Service Desk, TTEC Philippines
- Marc Daniel R. Aguiamatang, 09778172662, Legistative Officer, House of Representative
Timeline
Administrative Associate/Subject Matter Expert (SME)
RR Donnelley
05.2024 - 12.2024
Customer Service Associate (Project-Based)
RR Donnelley
01.2024 - 05.2024
IT Staff
Uni-Field Enterprises Inc.
08.2023 - 11.2023
Document Specialist (Project-Based)
RR Donnelley
01.2023 - 05.2023
AtHome Service Desk
TTEC Philippines Inc.
07.2021 - 11.2022
Bachelor of Science - Information Technology
Bestlink College of The Philippines
High School Diploma -
Commonwealth High School
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