Summary
Overview
Work History
Education
Skills
Timeline
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Daneza Mharvelle Buctot

Customer Service Representative/Retail Associate
Nava Hinunangan Southern Leyte

Summary

As a dedicated and reliable professional, I pride myself on my ability to swiftly adapt to diverse job requirements with ease. My competence shines through whether I'm tackling tasks independently or collaborating effectively within a team environment. Known for my unwavering loyalty and robust work ethic, I consistently meet and exceed expectations. My punctuality and exceptional attendance record are testaments to my commitment to excellence and dedication to any role I undertake.

Overview

10
10
years of professional experience

Work History

Customer Service Associate Expert

HELLOTECH
02.2021 - Current
  • • Provided exceptional customer assistance by scheduling technician appointments, excelling in client retention and adeptly managing customer satisfaction through proactive resolution of concerns.

Advisor II, Customer Service

Convergys-Concentrix
07.2014 - 12.2020

• Over 6 years of dedicated experience as a Customer Service Representative, adept at addressing customer inquiries and providing comprehensive product and service information.

• Proficient in delivering exceptional technical support, with a history of assignment to a prominent Telco account.

Education

Bachelor of Science - Office Administration

Southern Leyte State University- San Juan Campus
San Juan Southern Leyte
04.2001 -

High School Diploma -

Nava National High School
Nava, Hinunangan Southern Leyte
04.2001 -

Skills

Customer Support

Timeline

Customer Service Associate Expert

HELLOTECH
02.2021 - Current

Advisor II, Customer Service

Convergys-Concentrix
07.2014 - 12.2020

Bachelor of Science - Office Administration

Southern Leyte State University- San Juan Campus
04.2001 -

High School Diploma -

Nava National High School
04.2001 -

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Daneza Mharvelle BuctotCustomer Service Representative/Retail Associate