John Albert Maxino
General Virtual Assistant
Talisay City
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Onboarding Specialist
OP 360
Cebu City
04.2022 - Current
- Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
- Answered live online chats to give quick answers and solve problems faster.
- Followed-up with online price quotes via email and phone to answer questions and close sales.
- Conducted customer service training sessions for new team members.
- Conducted quality assurance reviews of website to maintain accuracy of online booking tool.
- Collaborated closely with cross-functional departments to deliver high customer satisfaction.
- Assisted clients with product questions to facilitate online ordering process.
- Onboarded clients on how to use our platform through calls and emails.
Design Associate
Ripe Concepts
Cebu City
09.2021 - 12.2021
- Obtained approval of concepts by submitting rough drafts to management or to client.
- Developed design deliverables that elevated, differentiated, and functioned on-brand and on-strategy.
- Maintained consistent use of graphic imagery in materials and other marketing outreach.
- Conducted user research to identify customer needs and preferences for customer-centric designs.
- Used Adobe Creative Suite to edit images for use in marketing materials and website content.
- Analyzed feedback from customers and staff to refine design concepts.
- Identified design requirements for each project.
- Collaborated with senior management to develop, review and finalize design concepts.
Email Specialist
Ripe Concepts
Cebu City
09.2020 - 12.2020
- Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
- Followed-up with online price quotes via email and phone to answer questions and close sales.
- Conducted customer service training sessions for new team members.
- Conducted quality assurance reviews of website to maintain accuracy of online booking tool.
- Collaborated closely with cross-functional departments to deliver high customer satisfaction.
- Responded to website and email inquiries within two business days to maintain customer satisfaction and generate positive reviews.
- Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
Design Associate
Ripe Concepts
Cebu City
08.2019 - 12.2019
- Obtained approval of concepts by submitting rough drafts to management or to client.
- Developed design deliverables that elevated, differentiated, and functioned on-brand and on-strategy.
- Maintained consistent use of graphic imagery in materials and other marketing outreach.
- Conducted user research to identify customer needs and preferences for customer-centric designs.
- Applied skill in color theory and composition to bring client visions to fruition.
- Guaranteed designs adhere to company brand standards and guidelines.
Junior Software Developer
Accenture
Talisay City
10.2017 - 10.2018
- Revised, modularized and updated old code bases to modern development standards, reducing operating costs, and improving functionality.
- Collaborated on stages of systems development lifecycle from requirement gathering to production releases.
- Collaborated with project managers to select ambitious, but realistic coding milestones on pre-release software project development.
- Updated old code bases to modern development standards, improving functionality.
- Discussed issues with team members to provide resolution and apply best practices.
- Documented technical workflows and knowledge to educate newly hired employees.
- Introduced automated diagnostics for sensor data collection and processing.
Junior Web Designer
MoPro
Cebu City
04.2017 - 08.2017
- Engaged with clients to plan and optimize site issues and queries.
- Adhered to SEO best practices while designing sites.
- Ran debugging tools to eliminate flaws and glitches prior to publishing.
- Took and edited photographs to use in digital publications, websites and social media.
- Researched and proposed new solutions to make website more user-friendly.
- Effectively applied the system our company has to create websites to adhere to client's requests.
Education
Bachelor of Science - Computer Engineering
University of San Jose - Recoletos
Cebu City, Cebu, Philippines 03.2012 - 03.2017
Skills
File and records management
Timeline
Onboarding Specialist
OP 360
04.2022 - Current
Design Associate
Ripe Concepts
09.2021 - 12.2021
Email Specialist
Ripe Concepts
09.2020 - 12.2020
Design Associate
Ripe Concepts
08.2019 - 12.2019
Junior Software Developer
Accenture
10.2017 - 10.2018
Junior Web Designer
MoPro
04.2017 - 08.2017
Bachelor of Science - Computer Engineering
University of San Jose - Recoletos
03.2012 - 03.2017
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