Joaquin Antonio Coronel
Account Associate
Mandaluyong City,00
Summary
Customer service professional with years of experience supporting customers across telecommunications, financial services, and travel accounts. Skilled in case management, conflict resolution, mediation, customer communication, problem-solving, and policy application.
Overview
6
6
years of professional experience
Work History
Account Associate
Citibank
03.2025 - Current
- Provided professional customer support for financial account holders, assisting with account inquiries, transactions, billing concerns, and service-related issues.
- Investigated and resolved customer concerns related to account activity, payments, transactions, and other financial services.
- Assisted customers in understanding account policies, procedures, fees, and available services.
- Managed multiple customer concerns efficiently while maintaining attention to detail and service quality.
Case Manager
TDCX
07.2022 - 02.2025
- Handling sensitive and high-impact cases requiring sound judgment, attention to detail, and strong problem-solving skills.
- Handled cases involving cancellations, refunds, reservation rebookings, disputes, and other complex booking issues.
- Mediator between Host and guest regarding dispute and issue during and after a reservation.
Customer Sales Representative
VXI Global
02.2021 - 05.2022
- Maintained professional communication while handling objections and closing sales conversations effectively.
- Emphasized product specifications to meet customer needs.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Assisting the customer with billing and basic technical issue.
Education
No Degree - Information Technology
Jose Rizal University
Mandaluyong City, Metro Manila, Philippines 04.2001 -
Skills
- Proficient experience working in Customer Service
- Sales
- Attention to Detail
- Problem-Solving
- Conflict resolution
- Multitasking & Time Management
- Client Relationship Management
- Customer support
- Empathy & Active Listening
Timeline
Account Associate
Citibank
03.2025 - Current
Case Manager
TDCX
07.2022 - 02.2025
Customer Sales Representative
VXI Global
02.2021 - 05.2022
No Degree - Information Technology
Jose Rizal University
04.2001 -