JONATHAN T. BACANI
Account Associate
Caloocan City,Metropolitan Manila
Work Preference
Summary
Dynamic and detail-oriented professional with a solid foundation in communication, multitasking, and technical support. Proven ability to thrive in high-pressure environments while consistently delivering exceptional service. Expertise in customer interaction, documentation, and problem-solving within a call center role enhances customer satisfaction and operational efficiency. Committed to fostering positive relationships and driving results through effective support strategies.
Overview
5
5
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Account Associate
VXI Global Holdings B.V
Quezon City, Metro Manila, Philippines
08.2025 - 03.2026
- Increased client satisfaction by effectively managing and resolving account issues.
- Answered customer emails, chats and telephone calls to respond to questions, provide details, and resolve concerns.
- Managed multiple client accounts, maintaining a high level of organization and attention to detail.
- Maximized client retention by maintaining open lines of communication and addressing concerns promptly.
- Set up, updated and closed customer accounts in computer system.
- Managed over 50 customer calls per day.
Employee Services Representative
Transcom Ph
Pasig, Metro Manila, Philippines
09.2023 - 02.2025
- Managed applicant inquiries via email and phone, ensuring timely and accurate responses throughout the recruitment process.
- Reviewed and verified documents such as CVs, licenses, and medical records to support compliance and onboarding.
- Coordinated with medical providers to track results for DOT physicals, respiratory tests, and drug screenings.
- Ensured all pre-employment requirements were completed before advancing candidates to the next hiring stage.
- Flexibly transitioned to various lines of business (billing, chat, email, and voice support) based on operational needs.
- Demonstrated adaptability and multitasking in a fast-paced, service-driven environment.
- Managed at least 100 emails or calls (inbound or outbound) per day
Customer Service Representative
Infocom Technologies
Quezon City, Metro Manila, Philippines
02.2023 - 08.2023
- Delivered responsive and empathetic support to telecom customers via inbound calls, resolving service issues and complaints.
- Promoted SMART products by identifying customer needs and offering tailored solutions.
- Followed communication protocols and company policies while maintaining a customer-first approach.
- Built rapport with clients, actively listening to concerns and ensuring satisfaction through effective problem-solving.
- Consistently met performance metrics in call handling, customer satisfaction, and upselling.
- Managed over 50 customer calls per day.
Transport Officer B
Philippine National Railways
Manila, Metro Manila, Philippines
06.2021 - 12.2022
- Oversaw daily station operations, ensuring punctual and safe train dispatch and passenger service.
- Supervised station personnel including switchmen, ticket sellers, and security staff to maintain operational efficiency.
- Managed ticket sales, performed inventory audits, and safeguarded station revenue.
- Maintained positive relationships with passengers and local communities, promoting public trust and cooperation.
- Upheld cleanliness and safety standards across station premises.
- Demonstrated leadership, accountability, and attention to detail in a high-responsibility role.
Education
Bachelor of Science - Railway Engineering and Management
Polytechnic University of The Philippines
Santa Mesa, Metro Manila, Philippines01-2019
Skills
Customer service expertise
Effective chat communication
Experienced in Microsoft Office applications
Strong organizational skills
Flexible team collaboration
Efficient delivery scheduling
Data analysis
Recordkeeping proficiency
Sales experience
Professional writing skills
Proficient in managing multiple tasks
Compliance management
Certification
Civil Service Professional Eligibility – August 2022
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of 5 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Languages
English
Advanced (C1)
Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Account Associate
VXI Global Holdings B.V
08.2025 - 03.2026
Employee Services Representative
Transcom Ph
09.2023 - 02.2025
Customer Service Representative
Infocom Technologies
02.2023 - 08.2023
Transport Officer B
Philippine National Railways
06.2021 - 12.2022
Bachelor of Science - Railway Engineering and Management
Polytechnic University of The Philippines