JOANNA CRIZEL E. NADELA
Sanja Mayor Tanza
Summary
Experienced with providing strategic guidance and support to clients. Utilizes analytical skills and effective communication to drive solutions. Track record of fostering strong client relationships and delivering impactful advisory services.
Overview
15
15
years of professional experience
4
4
Certificate
Work History
Advisor 1
Concentrix
04.2023 - Current
- Manage a portfolio of small to medium advertisers.
- Build trusted advisor relationships with key stakeholders.
- Conduct regular performance reviews and strategy calls.
- Analyze campaign performance data and provide actionable insights.
- Identify upselling strategies aligned with client opportunities.
- Develop growth strategies aligned with client business's goals.
- Meet quarterly sales and performance targets.
- Use tolls such as Google Ads, Google Analytics and internal dashboards.
- Translate data into clear business recommendations
Bid Coordinator (Virtual Assistant)
ISSM Manpower Services
Tarlac
02.2020 - 03.2023
- Monitor bid invitations from general contractors, developers, and project owners.
- Review project plans, specifications, and scope (doors, frames, and hardware schedules).
- Coordinate with estimators, project managers, and suppliers to gather pricing and technical details.
- Prepare and submit complete bid packages before deadlines.
- Analyze architectural drawings and door/hardware specifications.
- Request and compare supplier quotations for: • Hollow metal doors and frames • Wood doors • Commercial hardware (hinges, locks, closers, exit devices, etc.)
- Maintain accurate records of submitted bids.
- Organize digital and physical project files.
- Assist with post-bid follow-ups and award documentation.
Sales Representative
Pacificall
Baguio City
01.2015 - 03.2015
- Conduct outbound calls selling to generate new business opportunities.
- Build and maintain a strong sales pipeline.
- Present cloud-based products/services to prospects.
- Answer product and technical questions clearly.
Brand Ambassador
PMFTC Inc.
Baguio City
11.2013 - 11.2014
- Conduct face-to-face promotions in bars, clubs, and event venues.
- Introduce brand features, variants, and promotional offers to adult consumers.
- Build rapport and maintain positive brand image during interactions.
- Achieve weekly sales targets.
- Upsell and cross-sell different product variants.
- Maintain cleanliness and professional presentation of brand materials.
- Strictly verify age and ensure engagement with legal-age consumers only.
- Submit weekly sales and activity reports.
Customer Service Associate (AT&T Mobility Billing Dept.)
Convergys
Makati City
08.2012 - 05.2013
- Handle inbound calls regarding wireless billing statements and charges.
- Explain monthly bills, taxes, fees, and rate plans clearly.
- Resolve disputes related to overcharges, proration, roaming, and device installment plans.
- Process payments and set up payment arrangements when applicable.
- Update customer account information.
- Add/remove features or services based on customer requests.
- Assist with plan upgrades, downgrades, and promotions.
- Investigate billing discrepancies and provide timely solutions.
- Escalate complex cases to supervisors when necessary.
- Educate customers on billing cycles, auto-pay, and paperless billing options.
Inventory Researcher
Land Management Bureau
Binondo, Manila
04.2012 - 06.2012
- Search and retrieve land records, titles, patents, and survey documents.
- Verify authenticity and completeness of land documents.
- Cross-check land information with cadastral maps and official registries.
- Maintain and update inventory logs of land records.
- Organize physical and digital files systematically.
- Encode and update land-related data in internal databases.
Technical Support Representative (TELSTRA)
Teletech Corp
Cainta, Rizal, Philippines
12.2010 - 02.2012
- Handle inbound calls regarding customers wireless concerns.
- Troubleshoot internet connectivity issues (sloe internet connection, no connection, intermittent service)
- Diagnose modem , router, Wi-F, and network configuration problems.
- Guide Customers through basic device set up and network troubleshooting.
- Perform line testing and basic remote diagnostic using company tools.
Education
Bachelor of Science - Architecture
Tarlac State University
01-2020
Bachelor of Science - Architecture
Saint Louis University
Baguio City01-2015
Bachelor of Science - Hospitality and Tourism Management
Saint Louis University Baguio City
01-2010
Secondary - undefined
Colegio de San Clemente
Angono, Rizal01-2009
Elementary - undefined
San Juan Elementary School
Taytay, Rizal01-2005
Skills
- Basic Computer Troubleshooting
- Good Communication Skill
- Reliable and Flexible
- Technical Drawing/ Drafting Skills
- Autocad
- Microsoft Excel
- Quickbooks
- Google Ads Search Certified (Setup, Optimizations, Conversion Tracking Setup and Keyword Research)
- Google Analytics Certified (Conversion & Event Tracking, Performance reporting and GA4 Integration)
Certification
- Certificate of Recognition Best Bi-Annual Customer Satisfaction 2011-2012 (Teletech)
- Certificate for Outstanding Performance 2020-2021 (ISSM Manpower Services)
- Concentrix Rockstar Awardee (Top Performer) Q4 2024, Q1 2025, Q3 2025
- Concentrix Director's Club Awardee Q3 2025 (Top Agent OB NA Matrix)
Languages
English
Timeline
Advisor 1
Concentrix
04.2023 - Current
Bid Coordinator (Virtual Assistant)
ISSM Manpower Services
02.2020 - 03.2023
Sales Representative
Pacificall
01.2015 - 03.2015
Brand Ambassador
PMFTC Inc.
11.2013 - 11.2014
Customer Service Associate (AT&T Mobility Billing Dept.)
Convergys
08.2012 - 05.2013
Inventory Researcher
Land Management Bureau
04.2012 - 06.2012
Technical Support Representative (TELSTRA)
Teletech Corp
12.2010 - 02.2012
Bachelor of Science - Architecture
Saint Louis University
Bachelor of Science - Hospitality and Tourism Management
Saint Louis University Baguio City
Secondary - undefined
Colegio de San Clemente
Elementary - undefined
San Juan Elementary School
Bachelor of Science - Architecture
Tarlac State University
Personal Information
- Date of Birth: April 24, 1993
- Place of Birth: Taytay, Rizal
- Age: 32 y/o
- Sex: Female
- Civil Status: Single
- Religion: Roman Catholic
- Height: 5’2”
- Weight: 110 lbs
- Father’s name: Arnulfo L. Nadela
- Mother’s name: Ma. Jessica E. Nadela
Disclaimer
I hereby certify that the information given above are true and correct to the best of my knowledge and belief. Joanna Crizel E. Nadela
Personal Information
- Date of Birth: April 24, 1993
- Place of Birth: Taytay, Rizal
- Age: 32 y/o
- Sex: Female
- Civil Status: Single
- Religion: Roman Catholic
- Height: 5’2”
- Weight: 110 lbs
- Father’s name: Arnulfo L. Nadela
- Mother’s name: Ma. Jessica E. Nadela