ROSE ANN DE LOS REYES
Licensed Professional Teacher | Assistant Language Teacher | Technical, Sales, Chat and Email Support | Social Media Manager | Meta Ads Manager
Iloilo
Work Preference
Summary
Dedicated professional seeking a full-time position in a dynamic work environment, where I can maximize my skills while contributing to company goals. Passionate about continuous learning and committed to delivering quality service with efficiency and professionalism.
As professional advisor, deeply committed to delivering actionable insights and fostering collaborative environments. Extensive experience in strategic planning and conflict resolution ensures impactful contributions to team success. Known for adaptability and results-driven approach, excelling in problem-solving and relationship management.
Overview
1
1
Languages
12
12
years of professional experience
4
4
Certificate
Work History
Advisor 1
Concentrix
Kuala Lumpur, Malaysia
07.2024 - Current
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
Chat and Email Support
Concentrix
Mandaluyong, Manila
02.2020 - 11.2023
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
Technical Support Representative
Teletech
Iloilo
05.2019 - 01.2020
- Resolved technical issues for customers through effective troubleshooting and problem-solving techniques.
- Provided exceptional customer service by actively listening and addressing concerns promptly.
- Documented support interactions in tracking systems, ensuring accurate records of customer inquiries.
Customer Service Representative
iQOR
Iloilo
11.2018 - 05.2019
- Delivered exceptional customer service through effective communication and problem-solving skills.
- Assisted customers with inquiries, ensuring timely resolution and satisfaction.
- Documented customer interactions accurately in CRM systems for future reference.
Sales Representative
WNS
Iloilo
11.2016 - 05.2018
- Executed sales strategies to achieve monthly targets and enhance market presence.
- Developed and maintained strong client relationships to drive customer satisfaction and retention.
- Identified client needs and provided tailored solutions to drive sales growth.
Customer Service Representative
SPi Global
Molo, Iloilo City
08.2016 - 10.2016
- Resolved customer inquiries through various communication channels, ensuring timely and accurate responses.
- Managed escalated customer complaints with empathy, leading to improved satisfaction ratings.
Faculty - Teacher
Doane Christian Fellowship Academy
Miag-ao, Iloilo
01.2014 - 01.2016
- Designed and implemented engaging lesson plans aligned with curriculum standards.
- Assessed student progress through regular evaluations and feedback sessions.
- Fostered a positive classroom environment promoting student collaboration and participation.
Education
Bachelor of Secondary Education - English
Southern Iloilo Polytechnic College
Miag-ao Campus01.2014
Secondary Education - undefined
Guimbal National High School
01.2010
Elementary Education - undefined
Jorge Granada Sr. Memorial School
01.2006
Skills
Effective communication and interpersonal skills
Computer literacy and technical proficiency
Positive attitude and initiative
Adaptability and ability to work independently
Strong teamwork and leadership abilities
References
Available upon request.
TRAININGS & SEMINARS ATTENDED
- Peer Facilitators Seminar-Workshop (2010)
- Teacher Education: Leadership for Excellence (2011)
- Basic Journalism Seminar-Workshop (2013)
- Encounter Weekend - Jesus Is Lord Church (2013, 2016)
- Process Training for DISH & Bell Mobility (2016, 2018)
QUALIFICATIONS SUMMARY
- Strong interpersonal skills and reliability
- Ability to handle stress and adapt to challenging environments
- Quick learner with a flexible mindset
- Team-oriented and highly collaborative
- Self-motivated with a strong work ethic
Languages
English
Advanced (C1)
Certification
Licensed Professional Teacher
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Software
Google Workspace and Apps
AI-powered marketing tools
Customer Relationship Management tools
Meta Tools (Business Suite, Creator Studio, Meta Ads Manager)
Canva / Adobe Creative Suite
E-commerce platforms
Timeline
Advisor 1
Concentrix
07.2024 - Current
Chat and Email Support
Concentrix
02.2020 - 11.2023
Technical Support Representative
Teletech
05.2019 - 01.2020
Customer Service Representative
iQOR
11.2018 - 05.2019
Sales Representative
WNS
11.2016 - 05.2018
Customer Service Representative
SPi Global
08.2016 - 10.2016
Licensed Professional Teacher
03-2014
Faculty - Teacher
Doane Christian Fellowship Academy
01.2014 - 01.2016
Elementary Education - undefined
Jorge Granada Sr. Memorial School
Secondary Education - undefined
Guimbal National High School
Bachelor of Secondary Education - English
Southern Iloilo Polytechnic College