Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Shyn Quidor

Shyn Quidor

Customer Service Advisor
Pili

Summary

Experienced customer service professional with strong background in customer interactions and comprehensive experience in resolving customer concerns, enhancing satisfaction while meeting organizational goals. Positive team contributor, with proven record of excellence through back-to-back TNPS and STARS incentives. Consistently focused on achieving results through efficient and empathetic service.

Overview

7
7
years of professional experience
2
2
Certifications
3
3
Languages

Work History

Advisor 1

Concentrix
03.2024 - Current
  • Resolved member concerns with empathy, resulting in enhanced customer satisfaction promoting positive after-call surveys.
  • Proficiently used client-mandated tools enhancing productivity and efficiency of service.
  • Maintained confidential member, and company information in compliance with company policies and regulatory requirements.
  • Initiated conference calls between the patients, their insurance, and their healthcare providers to resolve any inquiries preventing miscommunications.

CSR - Collections Representative

Quantrics Enterprises Inc.
10.2019 - 05.2021
  • Answered phone with friendly greeting to create positive experience for to customers.
  • Served as a collections representative that helped customers with delinquent accounts come up with a payment plan to prevent service interruptions.
  • Empathize with customer situations and understand their reasons for delayed payments while maintaining company policy.

Practice Teacher

Computer Science High School of Bicolandia
01.2019 - 03.2019
  • Developed lesson plans that incorporated mandated topics and included immersive activities for student engagement.
  • Delivered personalized educational behavior and emotional support to individual students to enable positive learning outcome.
  • Set up visual aids, equipment and classroom displays to support teacher’s lesson delivery.
  • Supported instructor with test administration, curriculum development, and assignment grading.
  • Helped teachers decorate and organize classrooms with age-specific décor and organization prior to classes starting.

Summer Youth Intern

High Value Crops Development Program - Department of Agriculture RFO V
05.2018
  • Helped in repacking and distribution of seeds and seedlings to farmer beneficiaries.
  • Sorted and organized files, spreadsheets, and reports.
  • Analyzed problems, identified solutions, and made decisions.

Education

Bachelor of Secondary Education Major in English -

Central Bicol State University of Agriculture
Pili, Camarines Sur
04.2001 -

High School Diploma -

Computer Science High School of Bicolandia
Pili, Camarines Sur
04-2015

Skills

  • Courteous with Strong Service Mindset
  • Strong Analytical and Problem - solving Skills
  • Effective Time Management Skills
  • Computer Proficient
  • Culturally Aware and Sensitive
  • Excellent Attention to Detail

Certification

Licensed Professional Teacher

Timeline

Advisor 1

Concentrix
03.2024 - Current

CSR - Collections Representative

Quantrics Enterprises Inc.
10.2019 - 05.2021

Practice Teacher

Computer Science High School of Bicolandia
01.2019 - 03.2019

Summer Youth Intern

High Value Crops Development Program - Department of Agriculture RFO V
05.2018

Bachelor of Secondary Education Major in English -

Central Bicol State University of Agriculture
04.2001 -

High School Diploma -

Computer Science High School of Bicolandia

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Shyn QuidorCustomer Service Advisor