JHON MAR GARADO
IT TECH SUPPORT SPECIALIST
City Of Bacoor
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
10
10
years of post-secondary education
Work History
IT / Encoder
12.2011 - 12.2018
- Family Care Development Center, is a government unit that helps to facilitate assistance to the people of the town without the hassle of coming to the city hall itself
- 7 years, 1 month)
- Helps to encode the names of indigent families in order to easily trace the families that needed help the most
- Maintain the units used by the IT team
- Create MS Templates that the IT team uses for such data.
IT Technical Support Intern
Royal Cargo Inc
07.2017 - 12.2017
- Is a global logistics company that's based in Parañaque City
- Learned basic technical support and service desk
- Appraisal of devices that the company uses whether the unit needs an upgrade or not
IT Techincal Specialist
Nelsoft Systems Inc
03.2019 - Current
- Computer/ Server hardware installation, cleaning, troubleshooting, repair, and remote
- Network configuration for routers including installation cabling and setup
- Software installation, training of clients,
- Collaborated with partners to create instructions for user-based client specifications.
Systems Engineer
Onyx Business Solutions
Caloocan City
01.2022 - Current
- Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
- Configured, installed and upgraded SQL databases.
- Checked for accuracy and functionality during implementation of new systems.
- Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
- Integrated database and backup servers into enterprise systems.
- Completed software updates and assessed security patches for optimized computer use.
- Automated data collection activities to increase productivity.
Education
Bachelor of Science - Computer Engineering
Lyceum of The Philippines University
04.2001 - 04.2011
Bachelor of Science - Information Technology
University of Perpetual Help System DALTA
Skills
Customer Relationshipundefined
Affiliations
Community-Based Monitoring System
Bacoor City, Cavite
2011
Volunteer member for CBMS.
Junior Philippine Computer Society (JPCS)
University of Perpetual Help System Dalta - Molino
2016-2018
Member of JPCS for 2 years.
Timeline
Systems Engineer
Onyx Business Solutions
01.2022 - Current
IT Techincal Specialist
Nelsoft Systems Inc
03.2019 - Current
IT Technical Support Intern
Royal Cargo Inc
07.2017 - 12.2017
IT / Encoder
12.2011 - 12.2018
Bachelor of Science - Computer Engineering
Lyceum of The Philippines University
04.2001 - 04.2011
Bachelor of Science - Information Technology
University of Perpetual Help System DALTA
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