JHON MAR GARADO
IT TECH SUPPORT SPECIALIST
City Of Bacoor
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
10
10
years of post-secondary education
Work History
IT / Encoder
12.2011 - 12.2018
- Family Care Development Center, is a government unit that helps to facilitate assistance to the people of the town without the hassle of coming to the city hall itself
- 7 years, 1 month)
- Helps to encode the names of indigent families in order to easily trace the families that needed help the most
- Maintain the units used by the IT team
- Create MS Templates that the IT team uses for such data.
IT Technical Support Intern
Royal Cargo Inc
07.2017 - 12.2017
- Is a global logistics company that's based in Parañaque City
- Learned basic technical support and service desk
- Appraisal of devices that the company uses whether the unit needs an upgrade or not
IT Techincal Specialist
Nelsoft Systems Inc
03.2019 - Current
- Computer/ Server hardware installation, cleaning, troubleshooting, repair, and remote
- Network configuration for routers including installation cabling and setup
- Software installation, training of clients,
- Collaborated with partners to create instructions for user-based client specifications.
Systems Engineer
Onyx Business Solutions
Caloocan City
01.2022 - Current
- Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
- Configured, installed and upgraded SQL databases.
- Checked for accuracy and functionality during implementation of new systems.
- Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
- Integrated database and backup servers into enterprise systems.
- Completed software updates and assessed security patches for optimized computer use.
- Automated data collection activities to increase productivity.
Education
Bachelor of Science - Computer Engineering
Lyceum of The Philippines University
04.2001 - 04.2011
Bachelor of Science - Information Technology
University of Perpetual Help System DALTA
Skills
Customer RelationshipManagement SoftwareStrategic and SocialInstall POS systems to the unitUse SQL to clear up data fixes in the databaseDisable POS systems that needed disablingOther specific data fix
Technical Analysis
Switches and routers
User support
Model-based system engineering
TCP/IP protocol
Troubleshooting
Hardware and software installation
Problem-solving
Software requirement analysis
Affiliations
Community-Based Monitoring System
Bacoor City, Cavite
2011
Volunteer member for CBMS.
Junior Philippine Computer Society (JPCS)
University of Perpetual Help System Dalta - Molino
2016-2018
Member of JPCS for 2 years.
Timeline
Systems Engineer
Onyx Business Solutions
01.2022 - Current
IT Techincal Specialist
Nelsoft Systems Inc
03.2019 - Current
IT Technical Support Intern
Royal Cargo Inc
07.2017 - 12.2017
IT / Encoder
12.2011 - 12.2018
Bachelor of Science - Computer Engineering
Lyceum of The Philippines University
04.2001 - 04.2011
Bachelor of Science - Information Technology
University of Perpetual Help System DALTA