mariel joanisa yohanon
las pinas,philippines
Summary
Detail-oriented professional skilled in financial record keeping and transaction management. Ensures accuracy in cash handling and payment processing, contributing to reliable financial operations. Maintains compliance with industry standards while assisting clients with withdrawals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
encoder
wbridges manpower company
kawit cavite, philippines
10.2021 - 03.2022
- Resolved complaints through clear communication and effective problem-solving.
- Engaged with customers to better understand needs and deliver excellent service.
- Identified issues and provided data-driven solutions to enhance customer satisfaction.
- Addressed customer concerns, escalating significant issues to supervisor for resolution.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Met schedule using excellent planning and coordination skills.
- Prepared range of written communications, documents and reports.
- Developed excellent working knowledge of industry trends and improvements in processes.
- Assisting clients in making withdrawals.
- Managed international withdrawal transactions to support client needs.
Cashier/Gaming asst.
Allstar Egames corp.
las pinas city, philippines
12.2015 - 03.2021
- Processed payments by cash and card to complete transactions.
- Calculated and provided accurate change to customers after transactions.
- Handled cash, voucher payments, maintaining accurate financial records.
- Handled high-volume cash transactions using Point Of Sale (POS) systems efficiently.
- Used POS machines to process transactions.
- Processed transactions quickly and accurately, enhancing customer checkout experience.
- Completed daily records updates to track sales and accurate payment totals.
- Completed opening and closing procedures, verifying proper cash-on-hand amounts.
- Assisted customers by answering queries and providing knowledgeable information to enhance their experience.
- Offered friendly greetings and farewells, creating a welcoming environment for all patrons.
- Maintained clean, tidy and organised checkout areas.
- Volunteered for overtime shifts to ensure smooth operations during busy periods and manage high transaction volumes.
- Regularly cleaned and maintained the floor to ensure safety and cleanliness.
- Trained new staff on cashiering procedures to ensure effective service and assist players effectively.
- Maintained up-to-date knowledge of site, promotions, and policies.
Education
Foundation Degree in Science - Information Technology
Talon dos Institute of Technology
las pinas01-2012
Skills
- Financial record keeping
- MS Office Suite
- Customer relationship management
- Issue management
- Dispute resolution
- Health and safety awareness
- Strategic planning
- Time management
- Team collaboration
- Communication skills
- Problem-solving
- Willingness to learn
- Calm under pressure
- Customer focused
- Staff training
Languages
English
Intermediate
B1
Certification
- [Area of certification] certified
Timeline
encoder
wbridges manpower company
10.2021 - 03.2022
Cashier/Gaming asst.
Allstar Egames corp.
12.2015 - 03.2021
Foundation Degree in Science - Information Technology
Talon dos Institute of Technology