AIRA VIRTUS
CARAMOAN, CAMARINES SUR,PHILIPPINES
Summary
Motivated professional demonstrating strengths in collaboration and strategic planning. Adapts to team dynamics and contributes to achieving target results through active listening and problem-solving. Eager to learn and apply industry trends to improve processes.
Overview
3
3
years of professional experience
Work History
ENCODER
DEPARTMENT OF AGRARIAN REFORM
NAGA CITY, PHILIPPINES
05.2024 - 06.2026
- Collaborated with team members to meet project goals and enhance overall team performance.
- Managed complaints with calm, clear communication and problem-solving.
- Met set service time and quality standards through efficient processes.
- Engaged with customers to identify needs and provide tailored solutions for improved service satisfaction.
- Identified issues, analysed information and provided solutions to problems.
- Built and maintained courteous and effective working relationships.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Prepared written communications, documents and reports to support decision-making and ensure clear information flow.
- Developed excellent working knowledge of industry trends and improvements in processes.
PROVINCIAL ENCODER
DEPARTMENT OF AGRARIAN REFORM
NAGA CITY, PHILIPPINES
09.2023 - 12.2023
- Achieved service time and quality targets.
- Identified issues, analysed information and provided solutions to problems.
- Collaborated with team members to achieve target results.
Education
Certificate of Higher Education - BACHELOR OF SECONDARY EDUCATION-MAJOR IN ENGLISHMAJOR IN ENGLISH
CARAMOAN COMMUNITY COLLEGE
CARAMOAN01-2023
Skills
- Data entry accuracy
- Documentation preparation
- Data analysis
- Service quality assurance
- Customer service
- Target achievement
- Solution identification
- Customer engagement
- Complaint resolution
- Team collaboration
- Effective communication
- Relationship building
- Active listening
- Calm under pressure
- Public speaking
- Commitment to excellence
- Willingness to learn
- MS Office Suite
Timeline
ENCODER
DEPARTMENT OF AGRARIAN REFORM
05.2024 - 06.2026
PROVINCIAL ENCODER
DEPARTMENT OF AGRARIAN REFORM
09.2023 - 12.2023
Certificate of Higher Education - BACHELOR OF SECONDARY EDUCATION-MAJOR IN ENGLISHMAJOR IN ENGLISH
CARAMOAN COMMUNITY COLLEGE