Jerry II Villacacan
Customer Service Representatives
Iloilo City, Province of Iloilo
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
3
3
Certifications
Work History
Senior Frontline Support Representative
XtendOps
11.2023 - 06.2024
- Participated in regular product training sessions to stay current on updates and enhancements.
- Enhanced customer satisfaction by resolving technical issues and providing timely solutions.
Technical Support Representative
Asurion
04.2022 - 09.2023
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
Financial Customer Service Representative
IQOR
06.2021 - 01.2022
- Built strong relationships with clients through attentive listening, empathetic communication, and sound financial advice.
- Enhanced customer satisfaction by promptly addressing financial inquiries and resolving issues.
Technical Support Representative
Transcom Iloilo
08.2019 - 02.2021
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Outbound Telemarketer for Life Insurance
Anova
10.2018 - 07.2019
- Cold called over potential customers per day to help with marketing efforts and increase sales.
Service Crew
Jollibee
09.2017 - 09.2018
- Kept work areas neat, clean and in full compliance with company standards and applicable health codes.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Utilized proper food handling techniques to minimize cross-contamination risks and the potential for foodborne illnesses.
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
Education
Cookery
Technical Institute Of Iloilo City
Iloilo City, Province Of Iloilo, Philippines2017
Food And Beverage Services
Technical Institute Of Iloilo City
Iloilo City, Province Of Iloilo, Philippines 04.2001 -
Skills
Problem-Solving
Time Management
Technical Troubleshooting
Adaptability and Flexibility
Organizational Skills
Initiative and Self-Motivation
Cooking
Safety awareness
Certification
Certificate Of Training Iloilo Grand Hotel
Timeline
Senior Frontline Support Representative
XtendOps
11.2023 - 06.2024
Technical Support Representative
Asurion
04.2022 - 09.2023
Financial Customer Service Representative
IQOR
06.2021 - 01.2022
Technical Support Representative
Transcom Iloilo
08.2019 - 02.2021
Outbound Telemarketer for Life Insurance
Anova
10.2018 - 07.2019
Service Crew
Jollibee
09.2017 - 09.2018
Certificate Of Training Iloilo Grand Hotel
06-2017
National Certificate II in Cookery
04-2017
National Certificate II in Food And Beverage Services
03-2017
Food And Beverage Services
Technical Institute Of Iloilo City
04.2001 -
Cookery
Technical Institute Of Iloilo City
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