Clarissa De Los Santos
Licensed Professional Teacher
Cebu, Philippines
Summary
Licensed Professional Teacher with 4+ years of BPO customer service experience, seeking to return to teaching to pursue a passion for education. Skilled in communication, adaptability, and conflict resolution, ready to create a supportive and engaging classroom environment.
Overview
5
5
years of professional experience
4
4
Certificates
Work History
Senior Frontline Support Representative
XTENDOPS
09.2024 - 03.2026
- Checked order status and placed orders
- Resolved shipping and product issues promptly and effectively.
- Retained sales by providing proactive solutions.
Customer Service Representative
ACCENTURE
10.2023 - 05.2024
- Managed order status checks and placements with accuracy.
- Delivered exceptional customer support, demonstrating strong communication and adaptability.
Support Ambassador
TDCX (Airbnb Account)
01.2023 - 09.2023
- Assisted guests and hosts with inquiries and bookings.
- Resolved conflicts fairly, protecting both parties.
- Delivered empathetic, solution-focused support to ensure satisfaction.
Customer Service Representative
Teleperformance Cebu
06.2021 - 09.2022
- Assisted customers with flight bookings, changes, and cancellations.
- Provided accurate information on baggage policies and travel guidelines.
- Resolved passenger concerns with professionalism and empathy.
Education
Bachelor of Elementary Education - Content Education Major
Cebu Technological University - Argao Campus
Argao, Province Of Cebu, Philippines 04.2001 -
Skills
Effective communication
Flexible approach to challenges
Classroom Management & Instructional Skills
Customer-Centered Service (transferable to student-centered teaching)
Certification
Certificate of Excellence
Timeline
Certificate of Excellence
07-2026
Certificate of Excellence
10-2025
Senior Frontline Support Representative
XTENDOPS
09.2024 - 03.2026
Certificate of Achievement
03-2024
Customer Service Representative
ACCENTURE
10.2023 - 05.2024
Licensed Professional Teacher
03-2023
Support Ambassador
TDCX (Airbnb Account)
01.2023 - 09.2023
Customer Service Representative
Teleperformance Cebu
06.2021 - 09.2022
Bachelor of Elementary Education - Content Education Major
Cebu Technological University - Argao Campus
04.2001 -