Chinky B. Santillan

Frontline Email

• Reviewing all profiles and photos submitted by the member online on a dating site.
• We make sure that all submitted information are within our guidelines or quality assurance parameters.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Receiving emails via portals from the member on the dating site
• Answering queries and other concerns.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Customer service back office.

• Offered advice and assistance to customers, paying attention to special needs or wants.
• Achieve and consistently exceeded revenue quota through product and service promotion.
• Monitoring system cases raised in our queue and endorsed it to an Analyst for proper handling and for closure of the cases.
• Megaworld

• Answer customer chats promptly to avoid on-hold wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered constant flow of customers chats with up to 4 windows chats in queue per minute.
• Molo

• Responded to emails and other correspondence to facilitate communication and enhanced business process.
• Minimized accounts receivable collections and reconciled customer billing and statements.
• Administer SOA (Statement of Account) extraction, summary of payments per Financial Account level.
• Analyzing and validating the current charges of SOA and comparing it to the current charges determine about the system we used.
• Mandaluyong

• Oversee all activities inside a building, making sure that health and safety standards are met and arranging for repairs when needed.
• Well-organized and able to prioritize multiple issues.
• Ensuring compliance with health and safety regulations.
• Maintain an updated record of invoices from external partners (e.g. suppliers, insurance agents, security guards).
• Inspect entire buildings to identify general corrective maintenance as necessary for proper maintenance and operation of various equipment, fixtures, etc.
• Libis