Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joyce Rances Lumapak

Customer Care Associate
Cebu City, Province Of Cebu

Summary

Experienced with customer service and frontline duties, ensuring seamless interactions and satisfaction. Utilizes strong communication and problem-solving skills to address and resolve customer concerns efficiently. Track record of maintaining positive customer relations and adapting to evolving needs.

Overview

10
10
years of professional experience

Work History

Senior Frontline Support

XtendOps Philippines
11.2024 - 09.2025
  • Maintained accurate records of transactions to ensure proper accountability at shift end reports.
  • Handled high-pressure situations calmly, resulting in efficient resolution of customer issues.
  • Improved customer satisfaction by promptly addressing concerns and providing accurate information.

Sales Associate

Dyninno, Inc.
11.2022 - 04.2024
  • Solved customer challenges by offering relevant products and services.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Booking Consultant

Select VoiceCom
05.2022 - 11.2022
  • Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
  • Enhanced communication among team members to foster collaborative and supportive work environment.
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.

Billing Specialist

Teleperformance Philippines
01.2016 - 08.2017
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Worked with multiple departments to check proper billing information.
  • Strengthened client relationships through effective communication regarding billing issues and concerns.

Education

Bachelor of Science - Information Technology

Asian College of Technology
Cebu City
04.2001 -

Diploma - Filmmaking

International Academy of Film And Television
Mactan, Cebu
04.2001 -

Skills

Complaint handling

Appointment scheduling

Performance tracking

Customer engagement strategies

Timeline

Senior Frontline Support

XtendOps Philippines
11.2024 - 09.2025

Sales Associate

Dyninno, Inc.
11.2022 - 04.2024

Booking Consultant

Select VoiceCom
05.2022 - 11.2022

Billing Specialist

Teleperformance Philippines
01.2016 - 08.2017

Bachelor of Science - Information Technology

Asian College of Technology
04.2001 -

Diploma - Filmmaking

International Academy of Film And Television
04.2001 -

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Joyce Rances LumapakCustomer Care Associate